Field Support Agent - US

Do you like logic games?

Are you able to perceive patterns in apparent chaos and have clarity of vision to navigate people through it? We offer challenging situations where you can showcase your decision-making and problem-solving skills. Think outside the box and make it simple!

Do you speak English?

In our company you will have a chance to use English in everyday work in both spoken and written form. With us you will have the opportunity to keep improving your language skills in a diverse and dynamic work environment.

Does communication play a large role in your life?

This position connects you with colleagues across the globe and offers numerous training opportunities to help you fine-tune your communication skills. Keep in mind – if you just communicate well you can get by, but if you communicate skillfully, you can work miracles!

Are you curious and willing to learn?

Our organization is a great environment for fostering creativity and continuous professional and personal improvement. Our leadership is there to support you and give you the tools to succeed. If you enjoy being part of a challenging, dynamic, but equally fun and rewarding work environment – our Field Support Center might be the perfect place for you to start and develop your career within IT and Services industry.

If you like what you’ve read, you could be just the one we are looking for, so keep going!

Your main duties as a Field Support Agent would be: 

• Managing incoming service requests in a timely, efficient, and effective way
• Planning, prioritizing, assigning, and monitoring all open requests for technicians, ensuring the prompt delivery of service to meet our contractual terms and conditions
• Maintaining effective and timely communication with technicians and obtain regular progress updates for outstanding work
• Driving and supporting successful execution of activities assigned to technicians within a geography
• Ensuring awareness of resource deficiency and technician productivity is shared effectively and efficiently
• Working in a team environment and interacting with multiple internal teams
• Working with other team members to resolve unique and extraordinary circumstances
• Delivering on predefined priorities and ensure customer contractual requirements are met
• Identifying situations and drive resolution of all events that may cause miss of company's contractual obligations
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What we expect from you: 

• High school diploma
• Fluency in speaking and writing of English language 
• Well-developed computer skills
• Excellent communication skills
• High-level efficiency, problem-solving attitude, precision, and attention to detail
• Strong organizational acumen and ability to multitask
• Willingness to work in shifts and on weekends (primarily supporting US working time 13:00 - 07:00 CET), following hybrid/office-based work model

What you will get from us: 

• Opportunity to develop skills through paid training
• Work in a large, international team
• Work in modernly equipped offices located in the heart of the business center in New Belgrade
• Advancement opportunities/Career development
• Possibility of conversion to a contract with a client with all of the benefits included

There is no need for previous experience, as long as you are ready to learn and have fun during that process!

If you want to give yourself a try in the new role, apply with your CV in English and join us!

Only shortlisted candidates will be contacted. Good luck!