Front Office Night Shift Manager

Metropol Palace Hotel 5* with its 55 years of tradition, stands as a landmark of Belgrade.

Being on of the most luxurious hotels in the Balkans, in Metropol Palace Hotel we are committed to providing recognizable luxury services for our guests.

We are looking for an addition to our team, that will be an asset those luxury services in some of our departments:

• 236 guestrooms including 128 suites and 108 rooms
• Conference Center with total meeting space 1491m2
• Full services Spa and Fitness with 25m indoor pool
• Dining Restaurant with a terrace above Tašmajdan Park
• 10th floor Roof Top Restaurant & Bar with panoramic 360 city view
• Concierge Service
• Dry Cleaning Service
• Car park facilities – valet parking (parking in front of the hotel and garage)
• Reference: Wa09teNkVr-pt8QhBCpxxexMZgaU5Umi6D7kKqsFcDQ.

Due to a high demand we are opening the position of: Front Office Night Shift Manager

JOB DESCRIPTION

• Completes welcoming ("Check in"), reception and departure of guests ("Chech out")
• Monitors the accuracy and efficiency of operations at the reception regarding guest check-in and check-out procedures ("Check in", "Check out")
• Supports front desk team members in fulfilling the requests and wishes of hotel guests to ensure a positive outcome
• Resolves guest complaints and informs hotel management about them
• Daily checking of the list of arrivals and departures of guests
• Checks all guest accounts
• Assigns rooms to guests on a daily basis
• Cash register control – checks on a daily basis whether all accounts are correct
• Checks whether all guests received an answer to requests and complaints
• Supervises the third (night) shift
• Sends daily reports to hotel management
• Ensures hotel security during the night, including responding to emergency situations such as fires or medical emergencies.
• Supervises of receptionists and bell boys in the night shift and in their absence performs duties
• Takes responsibility for all decisions made during the night shift
• Trains supervises front office agents during the night shift
• Cooperates with other team members with a constant emphasis on teamwork
• Carries out other tasks as ordered by the Room Division Coordinator and Front Office Manager.

REQUIREMENTS

• High school graduate or degree in hospitality.
• Knowledge of the Opera reservation system is preferable.
• Must be able to speak, read, write and understand the English language fluently.
• Must possess basic computer skills.
• Previous hotel-related experience will be preferred.
• Good communication skills, both verbal and written.
• Must be able to read and write to facilitate the communication process.
• Has good decision-making abilities: Quick decision-making and problem-solving without senior management supervision is required.

Please note that only shortlisted candidates will be contacted for an interview.