General Maneger

DEKRA Zaposljavanje is an agency for temporary employment, employment mediation, and counseling within human resource management. It is a part of DEKRA SE holding company headquartered in Stuttgart, Germany, renowned for its excellent services. 

Our Client is a successful international company operating in a dynamic retail sector, present in markets in SE Europe. They are focused on providing high-quality products and services to their customers, building long-term relationships based on trust and efficiency. 

We are seeking an experienced professional to build upon their current success and drive continued growth in the position of:

General Manager (f/m) 

Position description:

• Manage operations and drive business development within the designated area, ensuring effectiveness and achieving company targets
• Ensure seamless business operations adhering to Group and country regulations and relevant professional standards
• Oversee staff recruitment, training development and ongoing professional development of employees
• Lead brand positioning and overall marketing development
• Reference: sSBakSCo6PiF5bvms19oI4O1hxEmrYXZ-yKHZaP7r50.

Performance Management & Target Achievement:

• Manages Performance to Achieve Key Targets Consistently and Deliver Continuous Improvement
• Drives the development and implementation of strategies to achieve financial targets and improve store profitability.
• Implements processes to ensure a customer-centric culture and resolve escalated customer complaints effectively.
• Collaborates with departmental managers to monitor team performance, provide coaching and development opportunities, and foster a positive work environment.
• Ensures effective processes and systems are in place to maximize profitability, customer satisfaction, and operational efficiency.
• Implement financial controls to secure success, manage cost efficiency, and adhere to the company policies

Key Success Criteria:

• Store profitability (Driven by various, sales, aftersales and cost management KPIs)
• Customer Delight (CEM and Mystery Shopper)
• Customer loyalty
• Colleague happiness, motivation development and retention
• Teamworking across the store
• Regular communication with central management and other key support teams

Financial management:

• Ensures that the stores financial reports and controls are adequate and accurate.
• Manages key financial measures (e.g. stocks etc) to agreed levels
• Sanctions and controls all expenditure for the store (either personally or via delegated structures)
• Works with the stores controlling & finance teams to produce accurate month end budgets
• Adheres to all company policies and controls
• Manage cost efficiencies within budgeted parameters

Team Development & Management:

• Works with managers to monitor staff training needs, and ensure that training and development plans are in place to meet them
• Works with managers to ensure that staff across the store are effectively recruited, managed, developed and rewarded
• Promotes teamworking and communication across the centre (e.g. by organising regular staff meetings)

Requirements

• At least bachelor’s degree in engineering or economics
• At least of five (5) years experiences in management positions
• Able to lead people with genuine sense for leadership
• Strong understanding of the Serbian market is preferred
• Proficient in English
• Excellent communication, organizational, and negotiation skills.
• Ability to work without close supervision, with a target- and solution-driven approach
• Strong analytical, presentation, and planning skills

Our client offers

• Dynamic work environment with interesting daily challenges
• Competitive Compensation with well-set monthly and yearly targets and Bonus Full support in the process of introduction to the new job
• A well-established team of team-oriented employees,
• Dynamic work environment with interesting daily challenges
• Opportunity to participate in interesting projects,
• Indefinite Employment Contract with a 6-month probationary period

We appreciate your interest in this opportunity.

Please be advised that only those candidates selected for an interview will be contacted.

Thank you for understanding.