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Hardware Data Center Support Specialist

NCR d.o.o.

Beograd

23.12.2021.

ugovor puno radno vreme

JOB DESCRIPTION: 

  • Communicate status of incident to Level 1
  • Ensure issue is not caused by hardware, if it is, determine component and required fix, if possible
  • Perform triage & characterization/troubleshooting activities:
  • Information regarding characteristics of problem
  • Frequency of occurrence
  • Gather logs, files, application traces
  • Gather full error status information
  • Attempt to isolate the origin of the problem or symptom to the specific piece of software or component, (e.g., server application system level, database level, network component)
  • Determine if any system changes like updates, configuration, and system component add-ons or replacement have recently changed on the solution that may be the originator of the issue.
  • Confirm if issue can be recreated and provide details of steps required to recreate issue
  • Depending on the specific solution, attempt to reproduce the issue in test lab
  • Populate knowledge database with problem/solution information
  • Taking incoming calls, create manage and update service tickets
  • Making outgoing calls to communicate with the customers
  • Escalate the problem to the appropriate group which may be NCR, customer or 3rd party provider
  • Provide all required information if an issue is to be escalated to Level 3 / Tier 3 support
  • If unable to resolve the incident, Data Center Hardware Operations Specialist will collect the necessary technical information before engaging Level 3 / Tier 3 for further assistance.

BASIC QUALIFICATIONS: 

  • Technical degree in Computer science or higher level of IT knowledge with related experience in some of these fields: General IT HW/SW installation and maintenance, MS OS and Linux installation, connection equipment and networking, web environment or similar
  • Self-driven person, eager to learn and develop technical skills
  • Responsible with good organizational skills
  • Highly motivated with team spirit
  • Fluent in speaking and writing of English language

    NCR d.o.o. Beograd

    • Srbija, Beograd, Milentija Popovića 5a
    • PIB: 107153981
    • Matični broj: 20764406
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