JOB DESCRIPTION:
- Communicate status of incident to Level 1
- Ensure issue is not caused by hardware, if it is, determine component and required fix, if possible
- Perform triage & characterization/troubleshooting activities:
- Information regarding characteristics of problem
- Frequency of occurrence
- Gather logs, files, application traces
- Gather full error status information
- Attempt to isolate the origin of the problem or symptom to the specific piece of software or component, (e.g., server application system level, database level, network component)
- Determine if any system changes like updates, configuration, and system component add-ons or replacement have recently changed on the solution that may be the originator of the issue.
- Confirm if issue can be recreated and provide details of steps required to recreate issue
- Depending on the specific solution, attempt to reproduce the issue in test lab
- Populate knowledge database with problem/solution information
- Taking incoming calls, create manage and update service tickets
- Making outgoing calls to communicate with the customers
- Escalate the problem to the appropriate group which may be NCR, customer or 3rd party provider
- Provide all required information if an issue is to be escalated to Level 3 / Tier 3 support
- If unable to resolve the incident, Data Center Hardware Operations Specialist will collect the necessary technical information before engaging Level 3 / Tier 3 for further assistance.
BASIC QUALIFICATIONS:
- Technical degree in Computer science or higher level of IT knowledge with related experience in some of these fields: General IT HW/SW installation and maintenance, MS OS and Linux installation, connection equipment and networking, web environment or similar
- Self-driven person, eager to learn and develop technical skills
- Responsible with good organizational skills
- Highly motivated with team spirit
- Fluent in speaking and writing of English language
NCR Voyix
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems through experiences with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 30 countries across the globe. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional…
Iskustva zaposlenih
"As a technical lead of software engineers at a business banking software organization within NCR Voyix, I've found my role to be incredibly rewarding. Developing solutions that directly impact how financial ... " Pročitajte celo iskustvo
Beneficije
- Flexible working hours
- Private health insurance
- Education, professional development
- Awards, bonuses, gifts
- Sport and fitness
- Food and drinks
- Trainings, courses, conferences