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Head of Professional Services

OIP Robotics AD

Remote

15.09.2022.

ugovor puno radno vreme

Head of Professional Services

 

We are looking for someone who is ready for spawning company growth and optimizing its overall efficiency. In our world, the Head of Professional Services should provide the strategic vision and lead service delivery. She/he should work to build and scale a services business, in a bold, fast-paced environment.

OIP Robotics is transforming the InsurTech industry and our world is packed with complexity and diversity. We develop our own products and co-develop solutions with some of the biggest InsurTechs while bringing innovation to the insurance industry. We are looking for someone to join us in this quest!

 

Here’s what we’re looking for:

  • You have experience managing technical, cross-functional professional services teams (e.g., consulting, Business Analysts and QA Engineers, project managers) and building related service practices
  • You are experienced with software development lifecycle (SDLC), agile, etc.
  • Proven experience in scaling and leading a team of 25+ people in a growing company
  • You keep up to date with new trends, news, and ways of creating the best experience for your customers
  • You have some strong client-facing experience and regularly meet clients
  • You have outstanding organizational skills and excellent English written and communication skills
  • Bachelor’s degree in Computer Science field will be considered an advantage

You’ll spend time on the following:

  • Lead, mentor, and engage cross-functional services teams (including Business and Data Analysts, QA engineers, consulting, and support teams) in order to achieve divisional Objectives and Key Results (OKR)
  • Scale service operations (i.e., people, process, systems, and tools) to deliver a best-in-class customer experience while building effective and efficient delivery methodologies
  • Act as an evangelist for services, assisting sales with selling and serving as a sponsor for our strategic customers
  • Own operational metrics, customer satisfaction, and service delivery
  • Work with the CTO and VP of Product and Innovation on setting the strategy for the transformational service delivery

Your future job environment offers you:

Multilayered Compensation Package

    Remote Work

     Flexible Working Hours

Private Health Insurance

   State-of-the-art equipment

  Employee Stock Program

  Professional and soft skills training and education

  Personal budget for professional development

   Baby bucks for all new parents and a 10-day paternity leave

    Special gifts for employees (New Year, Birthday etc.)


Opportunities do not happen. We create them. Join us and create yours!

    Konkurs je istekao.
    Upoznajte poslodavca OIP Robotics

    OIP Robotics

    OIP Robotics is an innovative business technology company that was founded on the belief that one company can change the whole face of insurance business as we know it. OIP Robotics stems from Outsource Insurance Professionals. Our goal is to provide outstanding and innovative tech solutions and services ... Saznajte više

    Beneficije

    • HEALTH AND WELLBEING
    • WELLNESS
    • COMPANY DISCOUNT
    • SPORT AND FITNESS
    • REMOTE WORK
    • WORK FROM HOME
    • WORK EQUIPMENT PROVIDED
    • FUN & ENTERTAINMENT
    • FAMILY & PARENTHOOD
    • FLEXIBLE WORKING HOURS
    • PRIVATE HEALTH INSURANCE
    • EDUCATION, PROFESSIONAL DEVELOPMENT
    • FOOD AND DRINKS
    • AWARDS, BONUSES, GIFTS
    • TEAM BUILDING
    • TRAININGS, COURSES, CONFERENCES
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