Head of Retention

We are rapidly growing IT product company which always welcomes professionals in various areas of IT and iGaming to join the team. We are looking for highly motivated and goal-oriented individuals who are willing to share their thoughts and ideas with like-minded people and get additional knowledge and experience in return.

Responsibilities:

• Develop and implement retention strategies to increase customer loyalty.
• Usage of CRM tools to create audience segments to target relevant cohorts with appropriate campaigns;
• Analyze data to identify trends and insights for improving customer retention.
• Work closely with marketing and product teams to enhance customer experience.
• Implement targeted campaigns to retain existing customers.
• Monitor key performance indicators related to customer retention.
• Reference: ofm2hOGpEkJ1eYXI8ySXxtHHplyXRBI_mvX7-LZ-jU4.

Requirements:

• Previous experience in a similar role within the gambling industry (5+ years).
• Strong analytical skills and ability to interpret data effectively.
• Excellent communication and leadership skills.
• Proven track record of developing successful retention strategies.
• Experience in managing teams and the ability to maintain a high level of motivation;
• Knowledge of regulations and compliance standards in the gambling sector.

Work conditions:

• Work in an international IT product company with offices in Poland, Georgia, Malta, Serbia;
• Flexible schedule;
• Free online English lessons with a native speaker;
• Large payments under the referral program, in which the bonus is received by both the employee who recommends and the candidate who accepts the offer.