Trizma Smart Sourcing is the leading Business Process Technology Outsourcing company in Serbia. Trizma is serving over 40 clients around the clock in 14 major international languages and operating through our cost and energy efficient state of art service locations. In cohesive partnerships with our clients Trizma is a leader in providing innovative solutions, continually utilizing the latest available technologies combined with the professionally trained associates. Our mission is to work closely with our clients in order to discover, develop and deliver services based on transparency and trust.

To discover more about significant costs reduction through our customized service and exceptional service quality visit www.trizma.com

Starting cooperation with a globally recognized multinational company, Trizma is looking to hire high language skilled candidates to provide quality support to different global markets, on the following position:

HELP DESK SPECIALIST – SPANISH LANGUAGE

Position in Belgrade

Position: HELP DESK SPECIALIST – SPANISH LANGUAGE
Company: Client
Department: CCC
Location: Belgrade
Valid till: until fulfilled

Key Areas of Responsibility:

• Position will provide support to our Clients, Customer Engineers and partners; Support will include problem identification, analysis, diagnosis and resolution; Presents and gains agreement for problem isolation, solution creation and implementation plans
• Answer incoming phone calls, emails or tickets from clients and field engineers; Monitor the notification and ticket queue screens; Remotely resolve tickets with a remote resolution opportunity; Dispatch to the appropriate teams for resolution
• Utilize Knowledge Systems to identify solutions to known problems; Responsible for ensuring that solutions provided are successful; Customizes and provides business data for knowledge applications; Prepares standard reports.
• Manages incidents to assure contractual SLA’s are met, if SLA is in danger follows the agreed escalation path.
• Work to anticipate internal and external client needs and commitment to customer satisfaction; Monitoring and reacting to events for all customers
• 7/24 operations that include weekend support
• Forms project team, facilitates project binder content, conducts project team meetings, owns meeting minutes and risk/issue documentation and resolution
• Reference: 3vTG0vQ0hz219TVwaSZIvhF4KW965lmSEhlQyKaoQCU.

Candidate profile and qualifications:

• Fluently in speaking and writing of Spanish language
• Knowledge of English language
• Technical degree in Computer science or higher level of IT knowledge
• 1-2 years of related experience
• Innovative attitude, stress resistant, team player, flexible
• Strong troubleshooting skills/capabilities; Strong Technical capability; Detailed oriented
• Independent worker; Logical thinker; Motivated to learn new subjects
• Solid knowledge of the MS Office suite is essential; Working knowledge of Windows 95, 98, 2000, NT, XP and/or 7
• A high level understanding of communication and networking technology (TCP/IP and other network protocols)
• In depth knowledge of the Internet (especially Internet Explorer and Netscape)
• A high level knowledge of PC hardware equipment and utilization (printers, scanners, modems, network cards)

Preferred qualification:

• MCSE – Microsoft Certified Systems Engineer
  
• MCSA – Microsoft Certified Systems Administrator

Trizma is offering:

• Long term employment opportunity for best performing candidates
  
• Performing services for a multinational company
  
• Dynamic and responsible position
  
• Chance for a professional and personal development
  
• Advancement opportunity
  
• Paid training

If you are confident that you are the right candidate for this challenging position, please send your CV in English.