Home Experience Specialist

Job description

LVH is a leader in the ultra-luxury home sharing catering to world-traveling high net worth individuals, their family, and business associates through a network of thousands of full service homes in over 100 international destinations.

Under the general supervision, the Home Experience Specialist will provide direct support to the Home Experience Management and perform related work as required. 

Essential Functions:

• Manage and organize home inspections (scheduling, report review, and communication with Field Team Members, Property Managers and Owners).
• Oversees the day-to-day operations of the team's coordinators and field team.
• Creates and manages punch lists and damage reports based on inspection findings (including follow-up).
• Leads and controls all reports required for a certain booking.
• Oversees home readiness to guarantee cleanliness and the resolution of all house issues prior to check-in.
• Ensures home guide details are accurate and shared in a timely manner.
• Manages property damage, repairs, and replacement invoices.
• Manage active stay incidents and interact with the owner and his representatives to guarantee prompt and effective resolution (includes incident report creation).
• Source house items to ensure that all homes fulfill LVH requirements (kitchen items, bedding, furniture, internal provisions, bath amenities, etc).
• Ensure that all homes have LVH branding materials prior to guests arrival.
• Ensures that all home items purchased by LVH are accounted for and returned to storage upon check out.
• Collaborate with Guest and Staffing Experience to ensure that all client needs are met .
• Manage and close out damages reported in every booking.
• Ensures that all home items purchased by LVH are accounted for and returned to storage upon check out.
• Communicates with the owner on a daily basis and maintains a professional relationship.
• Organizing and scheduling owner kick off call, pre arrival and departure walkthroughs and other related booking tasks.
• Daily communication with the OPR team to ensure effective and productive results.
• Ensures that all home guides and home profiles contain complete and accurate information.
• Monitors owner and team communications about property issues, resolving them in a timely manner.
• Manage inventory in all LVH storages.
• Any other related tasks assigned by the management.
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Job requirements
Skill and Knowledge Qualifications:

• 3+ years of experience with customer service or operations in luxury hospitality, restaurant, yacht or home management or related area
• Experience and love for international travel highly desirable
• Proper phone and email etiquette
• Ability to speak and write clearly and accurately in English
• Demonstrated proficiency in typing and grammar in English
• Knowledge of relevant software computer applications and equipment
• Knowledge of customer service principles and practices
• Effective listening skills
• Willingness to cooperate with others and work to the greater good
• Multi-tasking capabilities
• Work effectively under deadlines 

Compensation:

• Competitive base salary (1,200 - 1,400 EUR pre-tax) commensurate with experience
• Comprehensive benefit plan