Host / Hostess

Mövenpick Hotel & Residences Teuta Kotor Bay is looking for new team members!

Located in Risan, in the heart of Kotor Bay, Mövenpick Teuta Kotor Bay resort will offer to future guests and residents a combination of Swiss hospitality and local tradition, serving as an example of sustainable luxury development under the slogan „The Queen of the Bay “.

We are looking for a passionate Host / Hostess who will be a key figure in food and beverage team.

Duties and key responsibilities:

• Warm and graciously welcome guests, escorting them to their table, seat or sunbed, taking reservations and thank people when leaving while encouraging future business
• Constantly obtain guest feedback during operation to ensure high guest satisfaction while taking ownership of guests complaints and handling professionally
• Proactively encourage and ‘sell’  all F&B outlets to potential guests
• Manage and anticipate needs, requests and wishes of guests
• Complete correct administration of guest details, recording of guest numbers for each outlet, and daily reporting of total guest numbers
• Communicate any deficiencies or problems to supervisor immediately for prompt resolution
• Ensure full knowledge of the menu, menu items and daily specials, for menus of all venues within the resort
• Communicate with restaurant and kitchen colleagues to ensure that eventual special guest requests are met
• Checking the booking lists for all F&B outlets
• Provide support to other departments when requires
• Maintain positive guest relations
• Respond quickly and proactively to guest concerns
• Maintain compliance with company policies and procedures
• Perform related duties as assigned by superior
• Reference: JvUqJhnxoE6Tqef_cBBNLFti10LEe51zQQm_eq7CbdU.

Qualifications, experience and skills:

• High school degree required. Further education preferred
• Minimum 1 year of experience as a host or 2 years in a guest facing role, five star background preferred
• Excellent communication skills
• Excellent presentation skills
• Excellent understanding of hospitality industry
• Good knowledge of F&B function
• Excellent written and spoken English, additional languages a plus
• Knowledge of common IT programs including Excel, Word and Power Point

What we offer:

• Working in a prestigious hotel with high standards and top-notch infrastructure
• The possibility of further professional training and development
• Competitive salary package and incentives
• Dynamic and international working environment
• Accommodation and meals provided for employees

Working in a team of dedicated and passionate professionals.

We are eagerly awaiting your application.

If you meet the requirements and want to become a part of our team, please apply directly here. Shortlisted candidates will be contacted regarding next steps.

Become a key member of the team and contribute to the development of our luxury hotel!