IT Administrator

COMPANY DESCRIPTION

TeleSol Group is a global Telecom and ICT service company providing 24/7 support services under service level agreements. Established in 2007 with its main office in The Netherlands, TeleSol Group has served a diverse range of high-end clients worldwide. Our expertise includes smart hands support for installation, testing, and repair of network components, particularly those utilized in complex networks based on fiber optic technology.

In 2018, TeleSol Group expanded its operations by opening an office in Belgrade, dedicated to call/service support center and NOC activities, registered as a separate entity under the name TeleSol NOC Services d.o.o.

JOB DESCRIPTION

The IT Administrator at TeleSol Group plays a crucial role in delivering comprehensive office support for both hardware and software utilized by our employees. Responsibilities include overseeing the administration and configuration of Windows 10/11 Pro OS, Microsoft 365, and internal company applications. The IT Administrator serves as the primary point of contact for employees seeking IT assistance through email, phone, or in-person interactions, providing timely and effective solutions. Additionally, they conduct basic training for end-users when necessary.

Roles and Responsibilities: 

• Installing, administering, and configuring Windows 10/11 OS, Microsoft 365, and internal company applications 
• Providing first-line support for IT assistance via email, phone, or in-person
• Conducting remote troubleshooting through diagnostic techniques
• Handling hardware, software, networking, and connection issues
• Following standard help desk procedures and maintaining detailed records
• Updating users and managers on resolution status and informing management of recurring problems
• Advising users on appropriate actions and redirecting problems to the correct resources
• Staying current with system information, changes, and updates
• Administering and tracking IT assets
• Installing and maintaining hardware and laptop/PC peripherals
• Assisting in building and installing new employees' work environments
• Providing advice on software or hardware upgrades
• Gathering employee satisfaction ratings through ticket surveys
• Offering basic training in computer operation and management
• Updating the knowledge base with newly diagnosed problems
• Proactively identifying and communicating potential improvements to management
• Collaborating with the IT team to implement security measures and perform routine backups
• Responding to occasional client tickets and supporting the IT Manager when attending client sites
• Completing job reports and procuring equipment, ordering supplies, and other related tasks 
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Desired Experience:  

• Experience in Windows operating systems, Microsoft 365 administration, configuration, troubleshooting, and monitoring
• Preferable background in Exchange 2016/2019, Active Directory Design, implementation, and administration
• Experience with Remote Monitoring and Management (RMM) software, Mobile Device Management (MDM) solutions
• Comprehensive Microsoft 365 SharePoint and Teams administration and configuration
• Knowledge of computer OS/peripherals troubleshooting, hardware/software installation, and printer support 
• Familiarity with standard operating environments (SOE) and group policies
• Customer service and people skills, with field experience supporting various technologies and services
• Advanced technical abilities and solid troubleshooting skills applicable to Windows
• Ability to manage time and resources effectively, even in high-pressure situations
• Valid driving license (B category)

Personal Attributes:  

• Minimum high school degree (preferably in IT, Computer Science, or a relevant field)
• Strong analytical and problem-solving capabilities
• Well-organized and extremely detail-oriented
• Strong customer service ethic with excellent communication skills (verbal and written)
• Passionate about delivering quality work
• Ability to work independently and collaboratively in a team-oriented environment
• Proactive, motivated, and able to think outside the box
• Appreciation for simple, elegant, and effective solutions
• Ability to handle confidential information
• Expertise in IT Support and extensive hardware knowledge
• Timely follow-up on issues and requests
• Excellent listening and communication skills
• Effective in a fast-paced changing environment
• IT asset management experience is a plus
• Excellent English skills (spoken and written) 

IT SKILLS AND QUALIFICATIONS 

Preferable Knowledge of: 

• Windows 10 & 11 operating systems
• Microsoft 365 applications
• PC/Laptop hardware, peripherals, including printers
• Mobile devices 

Basic knowledge of: 

• Active Directory
• Exchange
• Remote Monitoring and Management (RMM) software
• Mobile Device Management (MDM) solutions 

ADDITIONAL INFORMATION 

Telesol Group offers: 

• Opportunity to work and learn
• Modern and cozy offices in downtown Belgrade
• Great referral fees
• Private health insurance
• Flexible working hours
• Casual and friendly working environment
• Personal development
• Training on a variety of business tools 

If you believe you can contribute to our team, resolve issues, and enhance our service provision, please send us your CV and a cover letter. We look forward to welcoming you aboard!