IT Coordinator/ Junior Engineer

About us

COFICAB is a best-in-class world leader in the manufacturing and sales of automotive cables and wires. The company is a member of the Tunisian multinational industrial group, ELLOUMI Group, founded in 1946. COFICAB Group’s footprint expands over 11 countries all over the world. The group is number 1 worldwide in its capacity as a tier 2 supplier to most of the big players in the automotive industry.

COFICAB prides itself on its focus and investment in innovation and excellent service to its customers. It also prides itself on its most valuable resource: its People.

COFICAB employs over 3000 people worldwide. We excel at finding and continuously developing outstanding talent.

Coficab is looking for:  IT Coordinator/ Junior Engineer

Job Purpose

Maintaining and operating plant's IT infrastructure covering servers, networks & security systems under acceptable service levels and infrastructure availability rate to ensure business continuity. Providing service desk and IT & service operations management including daily operational activities and physical IT environment management to meet department objectives and corporate strategy.

Your responsibilities would be to:

• Operate administering, maintaining and supporting plant's network, system infrastructure and security including carrying out routine configuration and installation, documentation, administration and maintenance activities of IT systems, databases, network hardware & software and related peripherals.
• Operate infrastructure additions, upgrades, replacements/retirements in order to meet business requirements and IT standards. Suggest required technical skills and resources needed to support the ongoing operation of the IT infrastructure.
• Monitor and control IT infrastructure & services including day-to-day routine tasks related to the operation of infrastructure components and applications such edition of operation logs and reports and facilities Management in a timely and reliable way.
• Conduct service operation activities including event & access control management, service request fulfilment to ensure an effective & efficient IT services delivery.
• Implement incidents management process including first line investigation & diagnosis, analysing records & log and resolving incidents, escalating incidents to business applications supervisors, following up resolution while keeping requestor informed and conducting customer/user satisfaction callbacks, surveys.
• Implement IT problems management process including recurrent incident analysis, root-causes analysis, actions plan definition and implementation and action plan efficiency verification.
• Prepare, communicate and review IT KPI's and define accordingly continuous improvement plans of processes, procedures and systems to meet the IT department and the Company's objectives.
• Reference: wUhPAiad60pBohsrsGQXz-JmhGPzKrqPjghPLj-_5D4.

Requirements:

• Bachelor’s in Information Technology, Technical Engineering, or Computer Science is preferred or equivalent work experience (minimum 2 years)
• Demonstrated experience as an IT coordinator or in a similar role
• Previous experience with network support and management is an advantage along with the ability to assist with helpdesk issues
• Excellent understanding of IT systems
• A good understanding of TCP and IP protocols along with LAN/WAN configuration
• Good troubleshooting skills
• Strong communication and interpersonal skills
• Ability to help and provide support to other users
• Pay great attention to details, specifically seemingly small and insignificant ones
• Effective organizer with the ability to plan and prioritize workload
• Fluent in English

We offer you:

• Organized bus transportation, or paid transportation
• Daily meals (canteen)
• Financial support for marriage and child-related expenses
• Private health insurance
• Training and development programs

If you believe you’re the perfect fit for the IT COORDINATOR role, don’t wait - APPLY TODAY!
Your voice matters, and we can’t wait to hear from you!

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We appreciate all candidates’ interest and retain the discretion to contact shortlisted candidates.

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