IT Engineer

Main duties and responsibilities

• Responsible for implementation and maintenance of company's quality system;
• Leading Company's annual internal audit plan, as well as external system audit;
• Customer standard digestion, allocation to all departments, supervision, guidance of all departments to prepare;
• Takes the lead on critical customer incidents, associated to customer communication, activities and any appropriate escalations;
• Monitors systems to Identify outages in a timely manner;
• Ensures that Service Desk practices are updated and standardized;
• Creates service request tickets for all service request orders via Ticketing System;
• Resolves Service Desk requests with computers, printers, hardware and applications;
• Provides status updates to end users while escalating issues appropriately;
• Records and reports on resolution of technical issues to end user and management as needed;
• Works with vendor support contacts to resolve technical problems with desktop computing equipment, software, and peripherals;
• Completes other projects and special assignments as requested by Supervisor and/or Management.
• Reference: tYVw-h5JHJHGrkUWoq-lXoBl0F6rXatxzf5-S2XYuJ0.

Requirements

• Bachelor degree or above;
• 3+ years of IT experience;
• Good English skills;
• Excellent planning, communication and coordination skills;
• Results-oriented and professional;
• Familiar with ERP, MES and other important software companies;
• Thorough knowledge of current desktop computer operating systems, especially Windows;
• Familiar with the relevant processes and requirements of the company's management system;
• Ability to setup and configure computers and printers in a network environment;
• Knowledge of PC hardware components to maintain their utilization and functionality; 
• Knowledge and skills to support a broad range of desktop computer peripherals such as storage devices, scanners, etc.;
• Familiarity with MS Office Products, Remote access software, Ticketing System, VPN, Exchange/Active Directory etc.;
• Knowledge of Telephony, Internet and Wireless;
• Familiarity with Mobile Devices software and hardware.