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IT Engineer

United Alloy-Tech Europe (MINTH Group)

Šabac

04.12.2021.

ugovor puno radno vreme

Main duties and responsibilities

  • Responsible for implementation and maintenance of company's quality system;
  • Leading Company's annual internal audit plan, as well as external system audit;
  • Customer standard digestion, allocation to all departments, supervision, guidance of all departments to prepare;
  • Takes the lead on critical customer incidents, associated to customer communication, activities and any appropriate escalations;
  • Monitors systems to Identify outages in a timely manner;
  • Ensures that Service Desk practices are updated and standardized;
  • Creates service request tickets for all service request orders via Ticketing System;
  • Resolves Service Desk requests with computers, printers, hardware and applications;
  • Provides status updates to end users while escalating issues appropriately;
  • Records and reports on resolution of technical issues to end user and management as needed;
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment, software, and peripherals;
  • Completes other projects and special assignments as requested by Supervisor and/or Management.

Requirements

  • Bachelor degree or above;
  • 3+ years of IT experience;
  • Good English skills;
  • Excellent planning, communication and coordination skills;
  • Results-oriented and professional;
  • Familiar with ERP, MES and other important software companies;
  • Thorough knowledge of current desktop computer operating systems, especially Windows;
  • Familiar with the relevant processes and requirements of the company's management system;
  • Ability to setup and configure computers and printers in a network environment;
  • Knowledge of PC hardware components to maintain their utilization and functionality; 
  • Knowledge and skills to support a broad range of desktop computer peripherals such as storage devices, scanners, etc.;
  • Familiarity with MS Office Products, Remote access software, Ticketing System, VPN, Exchange/Active Directory etc.;
  • Knowledge of Telephony, Internet and Wireless;
  • Familiarity with Mobile Devices software and hardware.

    United Alloy-Tech Europe (MINTH Group)

    United Alloy-Tech Europe is a part of MINTH Group. MINTH is Auto Parts Company with headquarters located in China. With more than 16 000 employees in 43 production facilities around the world, MINTH is a leading global supplier in design, manufacturing, and sales of body structural parts, trims and decorative parts of passenger vehicles. MINTH supplies to many world-renowned international automakers. Together, MINTH's customers represent 80% of the total global auto market share. United Alloy-Tech…

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