IT Help Desk Support

Company Overview:

Dubak Elektro Group, a division of Dubak Electrical Group, is a leader in the electrical contracting industry, delivering top-notch solutions for various industrial construction projects. We pride ourselves on fostering a collaborative and innovative environment, connecting talent across the globe to ensure the highest quality in our work.

IT Help Desk Support

Dubak Elektro Group is seeking Information Technology Help Desk (IT HELP DESK) Support to join our Belgrade team. We are looking for a technically savvy individual with a passion for computer networks, web applications, and digital media management.

This is an exciting opportunity for a proactive, career-driven professional eager to grow with Dubak Elektro Group. The ideal candidate will be able to work from 13:00 to 21:00 CEST to support our United States-based employees, who operate in a time zone 7 hours behind Belgrade.

 Responsibilities include, but are not limited to:

• Assist the IT Manager with technology projects/initiatives
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software
• Perform hands-on fixes at the desktop level, including software/hardware installations and upgrades, file backups and recovery, and systems and application configurations
• Perform preventative maintenance, including workstations, printers and peripheral checking and cleaning
• Assist employees in the Belgrade office and the United States with technical issues
• Configuration and set up of laptop and desktop computers physically and remotely for the Belgrade office and U.S offices
• Respond to internal requests and tasks quickly and accurately
• Share ideas with your IT Manager and be solution-oriented 
• Work well under pressure to meet deadlines consistently
• Perform other duties and projects assigned
• Position requires you to work in our Belgrade (Vracar) office-this is NOT a remote position
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Required Skills:

• Willingness to learn and ability to adapt to new tasks quickly
• Proficient understanding of Computer Technology
• Must possess strong interpersonal skills and be able to communicate in English on a professional level

Qualifications for this position:

• Bachelor’s degree in Computer Science, Information Technology or a related field is required
• 2+ years of work experience with the Administration/Maintenance of Microsoft Active Directory
• 2+ years of work experience, preferably in desktop and/or server support is required
• 2+ years of work experience in a customer support/client care environment
• 2+ years of experience with Windows Operating Systems
• Proficiency with corporate network infrastructures
• Excellent working knowledge of networking, installation, troubleshooting, upgrading, and integration is required
• Proven experience with virtual desktop environments
• Strong proficiency in English, both verbal and written communication
• Must possess excellent interpersonal skills with the ability to communicate and use problem solving skills professionally and effectively in English 

Benefits:

• Competitive salary 
• Private health insurance is available
• Opportunities for professional growth and development
• A supportive and innovative work environment
• Chance to work on diverse projects throughout the United States