As a member of the Global IT Workplace team in Belgrade, you will provide 3rd-level support for colleagues worldwide, focusing on the ticketing system configuration and maintenace, Linux and SQL system administration, scripting and automation of daily tasks. Collaborating with colleagues all over the globe, you will develop, test, implement, and evaluate new solutions, improve existing processes, and resolve problems as they arise.
Together with the team, you will build improvement possibilities to offer the best quality and efficiency in the service provided.
- Upgrade, design, and implementation of Topdesk modules and services
- Administration and maintenance of Linux, SQL and Virtual Appliances
- Development using JavaScript
- Research, planning, prototyping, and testing of IT Topdesk-related services and modules
- Collaborate with other Business Units within the company, helping them improve the existing Topdesk structure and implementing new functionalities.
- Plan and implement integration with other in-house applications;
- Automation of daily tasks by scripting (PowerShell, BashShell)
- On-Call Duty for the internal customers
- Creating/updating documentation to ensure historical retention (user guides, admin guides, knowledge base articles, FAQs, quick reference guides)
- Requirement management
- Writing software documentation
- Pro-actively protect our clients from external harm by implementing security policies or configurations based on company security baselines;
Must Have
- Fluency in English, both written and spoken
- Proficiency in PowerShell (scripting and automation).
- Proficiency in BashShell (scripting and automation).
- Proficiency in JavaScript (Freemaker)
- Strong technical skills in Linux (Ubuntu)
- Strong technical skills in Virtual Appliances,
- Proficiency in SQL Service Management
- Good understanding of Ticketing Systems
- Minimum high school degree in IT, Computer Science, or a relevant field
- Strong problem-solving skills
- Strong analytical, troubleshooting, and communication skills to effectively understand and explain problems and solutions.
- Experience with MacOS configuration, app deployment
- Good understanding of APIs
- GIT experience and basic understanding
- Change process awareness.
- Knowledge of network protocols (IPv4, DNS, DHCP, FW).
- Good working knowledge in Azure (Intune, SCCM, Entra, M365 Apps, Certificate services)
- Good working experience and understanding of Microsoft Windows Active Directory (AAD beneficial), LDAP, GPOs, and Configuration profiles in Intune
- ITIL-based incident, service- and problem-management
- Team-oriented mindset.
- IT Security Awareness
- Previous background in IT support
With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
Kuehne+Nagel Global Services (KN GS) are operating at four locations: Belgrade, Thessaloniki, Heredia and Cebu. EMEA KN GS, based in Belgrade is serving the regions Europe, Middle East and Africa as an internal service provider, being responsible for the handling and execution of operational tasks within the organization. Global Services in Belgrade were founded in 2009, with a significant growth since then and nowadays employs more than 1,800 employees for more than 40 different countries in Europe, Middle East and Africa. Our mission is to become the integrated service provider within the KN organization by delivering excellent service and sustainable improvements through process optimization, cost-efficient solutions with world-class people.
In 1890, August Kuehne and Friedrich Nagel founded Kuehne+Nagel in Bremen, Germany. Since then it has grown into one of the world's leading logistics providers. Today, the Kuehne+Nagel Group has approximately 76,000 employees at some 1,400 locations in over 100 countries. We deliver integrated solutions throughout the supply chain that turn companies’ logistics challenges into a competitive advantage. We are financially strong, stable, independent, and our global network, cutting-edge IT systems,…
Iskustva zaposlenih
"Starting as an operator in a logistics company, I immersed myself in learning and helping others grow. Through dedication and hard work, I progressed to managerial roles, focusing on developing my team. ... " Pročitajte celo iskustvo
Beneficije
- Education, professional development
- Fun & entertainment
- Health and wellbeing
- Work equipment provided
- Awards, bonuses, gifts
- Sport and fitness
- Private health insurance
- Work from home
- Organized transport
- Parking available