Implementation Coordinator US

Trizma je kompanija za outsourcing poslovnih procesa i bavimo se pružanjem podrške korisnicima. Individualna posvećenost, stručnost i strast koje unosimo u svaku interakciju sa klijentima i njihovim korisnicima predstavljaju našu privrženost pouzdanom pružanju usluga.

Position Summary

The Implementation Coordinator (IC) manages delivery and installation of NCR, customer procured and third party products and services for NCR’s customers. The IC is a key member of the NCR project team responsible for coordinating the successful delivery of equipment and installation of the contracted services (internally and externally.

Key Areas of Responsibility

Project Management

• Develop or assist in the creation and ongoing management of the rollout schedule.
• Update, track, and adjust the rollout schedule on a timely basis.
• Identify installation risks, escalate and implement risk mitigation strategies.
• Recognize, document, and implement process/project improvements
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Coordination/Scheduling

• Create installation scheduling requests and ensure that all customer installation/deployment activity is scheduled and completed to the customer’s satisfaction and per SOW.
• Responsible for maintaining the rollout schedule.
• Responsible for updating Quickbase (or similar) database with equipment and services data.
• Coordinate post-startup activities. (i.e. data gathering, team resources identification, installation processes distributed, data repository established, etc.)
• Identify out of scope activities per SOW and communicate to Project Manager.
• Ensure that the requested site level activities are scheduled within standard process time frames.
• Provide the required delivery dates and locations for subsequent rollout or destination deferred orders to the Deployment Services centers.
• Coordinate with other vendors as needed for delivery of equipment or services.
• Escalate issues with maintaining the rollout schedule, as needed, and manage to closure.
• Ensure any necessary billing data is provided to the appropriate parties.
• Revenue outlook by customer and revenue deferral release as defined by customer

Communications

• Establishes and maintains communications with project team. A project team may include representatives of the customer, sales, BU, Project Management, Staging, Service Account Management, CS and any third-party partner(s).
• Participates in scheduled meetings with key team members to review project feedback, tasks, action items and lessons learned.

Requirements

• High school degree
• Bachelor’s Degree in Business or related education/experience is preferred
• PC proficient (Microsoft Windows, Internet Explorer and Microsoft Office including Excel, Word, PowerPoint, Outlook)
• Customer Focus
• Advanced knowledge of English language and excellent written and verbal communications skills
• Basic Project Management knowledge
• Ability to work in a fast-paced, multi-tasking environment
• Good time management and organizational skills
• Ability to work as part of a team or independently