 |
Trizma Smartsourcing is the leading BPTP company with headquarter in Serbia. Trizma is serving over 43 clients around the clock in 17 major international languages and operating through our cost and energy efficient state of art service locations. Our mission is to work closely with our clients in order to discover, develop and deliver services based on integrity and trust. Trizma sustainable guarantees are:
|
INCIDENT MANAGEMENT AGENT
The Incident management agent provides customers with a single point of accountability and contact for operational and management concerns within the ATM network. The objective of an ATM incident call agent is to provide quality support with a high degree of customer service and timeliness.
Key Areas of Responsibility:
- Act as single point of contact for Financial Customers with Incident Management Services
- Take ownership of service requests from customers and ensure timely and satisfactory resolution of the problem
- Monitor ATM networks
- Provide accurate and creative solutions to user problems of moderate nature to maximize user productivity
- Escalate both internally and externally, when required, according to defined escalation paths
- Resolve and respond to questions received via telephone calls, e-mail in a timely manner in accordance with current standards
Candidate profile and qualifications:
- Knowledge of English language
- The ideal candidate will have a technical /Analytical background with one to two year experience in a related work environment.
- The candidate will have an aptitude for providing positive customer service, good communication skills both verbal and written.
- Basic PC desktop experience and telephone/customer service skills recommended.
- Negotiation skills preferred
- Ready to work 24/7
Trizma is offering:
- Long term employment opportunity for best performing candidates
- Performing services for a multinational company
- Dynamic and responsible position
- Chance for a professional and personal development
- Advancement opportunity
- Paid training
Deadline for applications: until fulfilled
Pozdrav od Mplus Serbia tima! Mplus grupa oformljena je od strane evropskih lidera u okviru Business Proces Outsourcing (BPO) industrije. Samim tim, dugogodišnje lokalno poznata Trizma se priključila istoj. Naša mreža okupila je preko poznavaoce preko 30 jezika i saradnike u preko 56 zemalja. Negujemo radnu atmosfteru gde svako može da pokaže ideje i razvija se u smeru svoje vizije. Verujemo u vrednost raznolikosti, kao i učenje kroz deljenje iskustava. Ukoliko govorite i jezike kao što su: engleski,…
Iskustva zaposlenih
"Trenutno sam na poziciji kontakt centar menažera, a počela od korisničke podrške pre malo više od 10 godina.
Mplus mi je kroz godine dao prostora za razvoj karijere, to je ono što motiviše mene i ... " Pročitajte celo iskustvo
Beneficije
- Obuke, konferencije
- Edukacija, profesionalni razvoj
- Zabavni sadržaj
- Kompanijski popusti
- Porodica i roditeljstvo
- Nagrade, bonusi, pokloni
- Timska druženja
- Zdravlje