Independent Contractors for Technical Support
40+ hours per week - Flexible scheduling, as our technical support is 24/7
Belgrade
Salon Ultimate (Open Spend, Inc.) is looking for tech savvy, organized, friendly, motivated, and enthusiastic individuals to join our fast-growing international company. Founded in 2012, Salon Ultimate (http://www.salonultimate.com/) is an innovative, all-in-one, hybrid, point of sale software platform for independent and enterprise salons and spas.
Expectations & Duties:
As an independent contractor for Salon Ultimate, you will have the opportunity to engage in a fast-paced environment while playing the vital role of assisting our customers with their Salon Ultimate software questions.
The Technical Support duties include, but are not limited to:
- Expressing a positive attitude and demonstrating a professional demeanor in all interactions with the Company’s employees, contractors, and clients
- Maintaining confidentiality of sensitive information
- Demonstrating a strong ability to problem-solve and identify solutions to software and hardware issues
- Maintaining composure and patience during any stressful interactions
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Assisting customers by identifying solutions to software and hardware issues
- Answering client’s software questions
- Asking customers targeted questions to quickly understand the etiology of the problem
- Tracking customers’ issues through to resolution, within agreed upon time limits
- Talking clients through a series of actions, either via phone, email, or chat, until the question is answered
- Properly escalating unresolved issues to appropriate internal teams (e.g. support managers and software developers)
- Providing prompt and accurate feedback to customers
- Ensuring all issues are properly logged
- Prioritizing and managing several open issues at one time
- Following up with clients to ensure the issues were resolved
- Preparing accurate and timely reports
- Maintaining professional and positive relationships with clients at all times
To succeed in this engagement, IT experience and basic customer-service experience is needed, as well as the ability to learn new software quickly, multi-task, and problem-solve in a fast-paced, performance-driven environment.
Requirements:
- Properly registered entrepreneurial agency with the Serbian Business Registers Agency
- More than 2 years general IT support experience, or more than 2 years of general IT education at college / university / trade school level
- Demonstrate exceptional English in both verbal and written methods of communication
- An ability to assess each customer’s IT knowledge levels
- Ability to easily complete basic technical tasks such as troubleshooting networks, configuring a firewall, antivirus software, install hardware drivers, etc.
- Refer to internal database or external resources to provide accurate tech solutions
- Exceptional problem-solving skills, organizational skills, and communication skills, as well as the ability to complete tasks with minimal oversight
- Positive attitude, sense of humor, and ability to maintain composure and work efficiently in time-sensitive situations is a necessity
- Experience working with international clients and companies is preferred
- Experience working with U.S. clients is preferred
- Ability to work independently, and easily and appropriately prioritize tasks
- Demonstrate initiative in acquiring new skills and knowledge in order to complete operational tasks
- Maintain confidentiality with sensitive information
- Demonstrate professionalism in all encounters and tasks
- Technologically savvy, and can easily learn new software and web-based applications on own, or with minimal training
- Proficient with Gmail/Google Apps and Microsoft Office applications
- Background check required
Additional Information
- Agents are required to wear headsets during the entirety of their shifts, and to be available to the group queue.
- You do not need to have experience in the beauty industries to apply, but this is a bonus!
- You will receive training on the software
Why Do Our Contractors Love Working with Salon Ultimate?
Our contractors enjoy knowing that they have individually contributed to client satisfaction, and they can see the direct and beneficial impact of their hard work. Additionally, there are opportunities for advancement, and the possibility for performance-based bonuses after contracting with the company for 1 year.
If you have read to this point, and you are excited about the prospect of contracting with Salon Ultimate, please submit your cover letter outlining your relevant qualifications for this engagement (also include available start date and minimum compensation expectations), as well as your resume. Please submit documents in English.
Deadline for applications: 11.01.2019.
OpenSpend Inc. d.o.o. Beograd
We are a fast-growing enterprise software company looking for talented and motivated professionals to join our internationally growing team for our New Belgrade Office. Salon Ultimate gives salons the ability to manage all their business needs, from appointment booking, client records, sales, transactions, reports, and employee schedules and information. Our hybrid platform is composed of a desktop component, allowing staff at salons to manage daily activities, and a web component that enables…