Individual Giving Manager

“SOS Children’s Villages” Serbia is a humanitarian organization, carrying out its mission in Serbia since 2004. Our programs are aimed at empowering families at risk, economic independence of young people from vulnerable groups and providing assistance in emergency situations to the local population and refugees.

We hold to a zero-tolerance policy for sexual harassment, exploitation and abuse fraud and corruption and other aspects of security.
We ensures that everyone is treated fairly in employment decisions, regardless of race, color, religion, gender, origin, age, disability, marital status, etc.

Our values are the compass for our actions and define what we stand for – Commitment, Trust, Courage and Accountability

If you are sharing the same values, our Organization is good opportunity for you.

We are hiring an Individual Giving Manager to join our fundraising team.

Individual giving manager
Location: Belgrade, fixed-term, 2 years (maternity leave coverage)

Mission and Purpose of the Position

• Strategically and operationally manages, implements, and analyzes fundraising activities targeting individual donors (citizens).
• Plans workflows and monitors results to achieve established operational goals.
• Coordinates channels for acquiring recurring donations from individuals, as well as activities of the telemarketing and donor loyalty teams.
• The key objective is to ensure the financial sustainability of the organization’s programs, in line with its vision, mission, values, internal regulations, and policies.

Position Objectives

• Coordination of staff and activities
• Continuous optimization of business processes
• Evaluation and in-depth analysis of internal and external performance results
• Development of innovative methods for securing recurring donations from individuals
• Strategy implementation

Key Responsibilities

•    Effectively manages the individual giving team.
•    Develops work plans and ensures the achievement of set goals—plans, organizes, monitors, and evaluates fundraising activities in accordance with planning and reporting procedures, using relevant performance indicators.
•    Designs and develops fundraising campaigns across various channels to increase donor engagement and contributions.
•    Continuously monitors and analyzes performance, processes, procedures, and team structure, implementing changes to optimize efficiency.
•    Builds and maintains long-term relationships with individual donors.
•    Oversees team performance, supports professional development and training, sets goals, and conducts regular evaluations.
•    Keeps up-to-date with trends and best practices in individual donor fundraising.

Competencies

•    Higher education in social sciences, economics, marketing, or management.
•    Minimum of 5 years of managerial experience, preferably in direct donor acquisition.
•    Experience in project/program management (budgeting, monitoring, evaluation).
•    Preferred: Knowledge of fundraising processes in the non-profit sector.
•    Strong negotiation, communication, and networking skills.
•    Ability to make quick, effective decisions in day-to-day management of field operations.
•    Advanced proficiency in Microsoft Office Suite.
•    Preferred: Experience with database management.
•    Proficient in English (spoken and written).
•    Valid category B driver’s license; active driver.

If you are confident that you meet the above stated requirements and you are interested in developing your career in a dynamic international environment, send us your CV. 

Please note that only short-listed candidates will be contacted.