Info Desk Representative

Belgrade Waterfront is a monumental urban revitalization project worth US$ 3 billion, creating a new city center and a new international destination. Our sustainable and modern mixed-use developments energize and diversify local economies. Belgrade Waterfront transforms this neighborhood by implementing the principles of sustainable development, creating new public spaces, introducing benefits for moving pedestrians and bringing cultural content to the heart of Belgrade.

Galerija Belgrade as new retail, dining and leisure venue at the bank of Sava river, will be one of the focal points of Belgrade Waterfront and the new urban hub in the heart of the Serbian capital.

Join us and become the member of Galerija Belgrade team as:

INFO DESK REPRESENTATIVE

Belgrade

YOUR AGENDA:

• Overseeing all receptionist and secretarial duties at our info desk spots of the Shopping Mall
• Warmly welcome and greet all guests, customers, tenants and employees of the Shopping Mall
• Be the first point of contact for all guests when they enter the Shopping Mall, determine their specific needs and deliver customer experience above expectations
• Answering guest questions, offering guest support, guiding and advising, following agendas and scripts
• Always provide highest quality of guest service
• Must act as a concierge and be knowledgeable of all major events in the Shopping Mall
• Keep info desk tidy and presentable with all necessary materials
• Answer and forward all calls in a professional manner
• Receive, sort and distribute daily mail/deliveries
• Enter data and assist with other administrative tasks as needed
• Fax, scan and file documents
• Monitor office supplies
• Make supply orders when needed
• In charge of parking services payment
• Flexible working hours, including weekends and holidays
• Perform other duties as needed
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YOUR QUALIFICATIONS:

• Proven work experience as a Receptionist, Front Desk Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. scans machines and printers)
• Bilingual speaker– Serbian & English
• Professional attitude and appearance
• Excellent written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Strong customer focus
• Customer service attitude
• Excellent communication skills

WHAT WE OFFER:

• Work in an international environment
• Opportunity to work on one of the most prestigious projects in our region
• Competitive compensation package
• Outstanding opportunities for career growth and development

If you are confident that you meet the above requirements and you are interested in developing your career in a dynamic international organization, please send your application.

Please note that only short-listed candidates will be contacted.