Inside Sales Specialist - Spanish speaker

Title: Inside Sales Specialist - Spanish speaker

Location: Belgrade, Serbia

Working hours: 14h - 22h

Key Areas of Responsibility:

• Manage and expand our direct accounts in the LATAM region. Primary focus will be on building strong relationships with clients, maximizing sales opportunities and ensuring customer satisfaction.
• Responsible for cross-selling solution offerings to current and new customers and ensuring the revenue flow. Manage and nurture direct accounts within Latin America, focusing on driving business growth and customer retention.
• Act as the main point of contact for clients, understanding their needs, providing product information, and addressing inquiries and concerns promptly.
• Recognize the customer's key challenges in their business operations and identify products and solutions to the customer's area of need; Identify possible opportunities for other business unit or division solution offerings.
• Schedule and conduct regular calls with customers to review pricing and procedures, discuss customer-specific issues, review performance/value, position new solutions; Promote customer confidence in NCR, which will lead to long term business relationships.
• Collaborate closely with cross-functional teams, including customer support and operations, to ensure seamless customer experiences.
• Identify, document, and inform appropriate parties of any account-specific requirements (i.e., billing/invoicing, shipping, etc.); Obtains customer or industry information that assists in responding to customer's needs and requirements;
• Understands the formal and informal decision-making process within each of the accounts.
• Be highly creative to problem-solve novel solutions, architectures and use cases to help customers meet their objectives.
• Position is expected to provide advice on rectifying past customer-specific practices that are inefficient and replacing them with best practices for service order management; Position is expected to be an expert on their assigned customers.
• Stay up to date with industry trends, market conditions and competitive landscape to identify potential business opportunities.
• Provide accurate sales forecast and pipeline reports to management.
• Identifies NCR's major competitors in the account and assess the competitor's products/services and compares their strengths and weaknesses relative to NCR's.
• Partners with other business units to expand cross-sell opportunities.
• Through a consultative approach use industry knowledge and best practices, coupled with knowledge of how NCR’s Software’s solutions can drive improvement to secure new business and differentiate us from our competition.
• Develop robust recommendations and scope of work documents for NCR’s Software’s solutions engagements while also identifying critical dependencies & gaps.
• Present proposals to executive-level customers in a clear and compelling way.
• Become an expert in the customization, configuration, and packaging of NCR’s Software’s solutions for deployment in restaurant environments.
• Lead or participate in field sales training sessions.
• Tracks the sales process through monthly forecast submissions for assigned accounts; Designs a plan to effectively manage his/her assignment in order to maximize incoming revenue and profits, and to meet the monthly, quarterly and annual quota objectives.
• Position responsible for primary accountability for ensuring that assigned accounts are being properly serviced by NCR in a manner that reflects NCR's commitment to delivering high quality products and services; Track growth/decline within accounts, measuring by number of units sold dollar volume, or product usage.
• Requires flexibility to change responsibilities as project may differ from time to time.
• Fast-paced, multi-functional tasking expected. 
• Reference: k1RtwY7m1VPMEqWGc_d_RRAE15smmRWgLI6zmFSIgB8.

Basic Qualifications:

• Bachelor’s Degree in a related field
• 1-3 years of related experience
• Proficiency in Spanish and English
• Proficiency in Excel advance skills, (i.e., v-look ups, filtering, etc.)
• Ability to project manage individual issues, including engaging subject matter experts from various groups
• Expert teaming skills and ability to work with a diverse team
• Sound and comprehensive communications and diplomacy skills in order to exchange complicated information
• Identify, document and inform appropriate parties of any account-specific requirements (i.e., billing/invoicing, shipping, etc.)
• Maintain client’s CRM
• Availability to work second shift in the CET time zone, accommodating business hours in the LATAM region.