Inside Sales Specialist

The Inside Sales Specialist is responsible for renewing service contracts and driving upsell opportunities for small to medium-sized customers. This role involves managing customer relationships, addressing inquiries about existing service offerings, and selling Subscription Solutions products to both new and existing customers. The position requires strong relationship management, sales support, and account maintenance skills to ensure high customer satisfaction and maximize revenue.

If you're motivated by selling high-quality products and creating meaningful value for customers, take a closer look at the position's main duties and responsibilities:

• Handle annuity maintenance service orders for designated customers as assigned by management
• Create and submit service orders for new annuity contracts, additions, and renewals
• Provide top-tier customer service to small accounts
• Manage relationships with assigned customers, ensuring their needs are met
• Cross-sell solutions to both current and new customers
• Schedule and conduct regular calls with customers to discuss pricing, issues, performance, and new solutions
• Target and serve existing and new customers within a designated territory/area
• Partner with other business units to expand cross-sell opportunities
• Recognize customer challenges and identify products and solutions to meet their needs
• Identify company’s competitors in the account and compare their strengths and weaknesses to company’s offerings
• Deliver customer demonstrations that highlight the capabilities, value, and ROI of solutions based on customer needs
• Present proposals to executive-level customers in a clear and persuasive manner
• Become an expert in customizing, configuring, and packaging company’s software solutions for restaurant environments
• Track the sales process and submit monthly forecasts for assigned accounts
• Reference: 6spzOO5UbEjRGq3fu__78k9o6rWNLEZvAKlhz9fCm-o.

What we expect from you:

• Bachelor’s Degree in a related field 
• 1-3 years of related experience
• Proficiency in English (bilingual is considered as an advantage) 
• Proficiency in Excel advance skills, (i.e., v-look ups, filtering, etc.)
• Ability to project manage individual issues, including engaging subject matter experts from various groups
• Expert teaming skills and ability to work with a diverse team 
• Tele-sales experience preferred
• Willingness to work in an afternoon shift (14-22h)

What you will get from us: 

• Hybrid model of work
• Opportunity to develop skills through organized training
• Work in a large, international team
• Work in modernly equipped offices located in the heart of the business centre in New Belgrade
• Advancement opportunities/Career development
• A tendency that the maternity cover position grows into the possibility of conversion to a contract with a client with all of the benefits included

If you want to give yourself a try in the new role, apply with your CV in English and join us! 

Only shortlisted candidates will be contacted. Good luck!