Key Account Manager

Enthusiasm, togetherness, and a "get-it-done" attitude is what our IKEA culture is built upon. We're optimists, constantly looking for new and better ways to do things. We believe that you, as us, will thrive when meeting incredible people that are on the same mission at IKEA. People who are humble, supportive, and absolutely committed to leading home-furnishing retail into the future and creating a better life for many people by putting the customer at the heart of all we do.

Join our team as a

Key Account Manager at Belgrade Store, IKEA Serbia

Why working in IKEA is so much more than a job?

We're a company that cares about the lives of our co-workers. It's important for us that you feel respected, acknowledged, and included. No matter what position we hold at IKEA, you'll have a variety of benefits. Here are just some of them:

• We will provide you with attractive salary, support financially with transportation and meal allowance and you will always have affordable cooked meals (meat or veggie) in our co-worker restaurant and free refreshments (coffee, juices, fruit)
• We believe that each of us contributes to reaching (and exceeding) our goals. That's the idea behind our unique, performance-driven bonus program: One IKEA Bonus. It rewards us for improving our business – together!
• Is there an additional room you would like to refurbish? As an IKEA co-worker, you have discounts on all our products.
• Your health and well-being are our top priorities, so we provide you private medical and dental subscription and life and disability insurance.
• We understand that everyone needs help with life challenges and daily demands from time to time. We offer you 24/7 support from external experts if needed with work, personal and emotional issues, or you need legal or financial advice.
• There are many opportunities to grow so we will arrange you with a wide offer of online training using our learning platform and if you want to change your career or position, you don't need to change company to change a job – we have many opportunities and examples of our co-workers changing position, location or even country.
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Why we will love you:

• You have 1-3 years of experience in a multicultural organization working with legal entities.
• You are performance-driven professional, passionate about people and home furnishing.
• You possess a proven record in problem-solving, you are at ease with making quick decisions while leading business and people together and having in mind the importance of cross-departmental cooperation.
• You have an experience in building wide client's network and proven people skills in establishing and maintaining meaningful people connections.
• With great presentations and coaching skills, you inspire others to go an extra mile in customer service and generate a positive and inspiring environment that stimulates sales.
• Good computer knowledge and openness to learning and implementing in-house/local digital tools.
• Excellent knowledge in both spoken and written Serbian and English languages.

Your day-to-day responsibilities:

• Understand your local market, our consumers, specifically business customers and their business needs, and use this knowledge to improve our customers’ shopping experience.
• Actively identify, build, and maintain long-lasting relationships with the local business community in order to increase their awareness of how the IKEA offer can meet their furnishing needs.
• Create an IKEA Business action plan, combining input from the Store Commercial team, Local Marketing, Sales Department Managers and the Country IKEA Business Leader.
• Ensure all co-workers in the store understand the specific needs of the IKEA Business customer and the IKEA offer provided for them, and you are familiar with what services we offer through IKEA Business.
• Possess excellent knowledge of the IKEA product range and services, national priorities, volume commitments, local market conditions and local store and online competitors.
• Analyzing your KPIs (key performance indicators) and working with the store to create meaningful actions to achieve our agreed goals.
• Analyze your activity performance: identify successful activities, solutions and ideas.
• Understand the impact of your actions and activities on the financial results of the store and know which results you have influence over.
• Understand the IKEA social and environmental commitments and know how you can contribute to sustainability.

Our Sales team within IKEA

We are the ones meeting our customers – in our stores, online and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

More information about the job

This is a full-time (40 hours) and permanent position, based in Belgrade. In this role, you will report to Store Sales Manager.

In the IKEA world, this position is officially referred to as: IKEA for Business Leader.

Looking forward to your application!