Konobar / Waiter

RADNO MESTO:

Konobar

SEKTOR:

Sektor hrane i pića

ODELJENJE:

Odeljenje Restorana FOH

NADREĐENI:

Glavni konobar / Supervizor restorana

SVRHA RADNOG MESTA

Konobar je odgovoran za pružanje profesionalne i personalizovane usluge gostima tokom cele posete, u skladu sa AURA standardima. Aktivno učestvuje u pripremi, servisu i završnim radovima, a svojim ponašanjem i znanjem doprinosi ukupnom zadovoljstvu gostiju i uspešnoj organizaciji rada.

DUŽNOSTI I ODGOVORNOSTI

• Pridržava se svih postavljenih standarda, procedura i pravila ponašanja
• Odgovoran je za posluživanje pića i hrane gostima
• Održava visok standard pružanja usluge u svakom trenutku
• Poznaje sve artikle na jelovniku, vinskoj i bar listi
• Pregleda dnevnu ponudu, uključujući specijale, pića i vinsku kartu
• Priprema i organizuje salu i radni prostor
• Prisustvuje svim treninzima i obukama koje organizuje menadžment
• Pomaže kolegama u pružanju usluga gostima
• Razume i sprovodi restoranske operacije u skladu sa procedurama
• Izveštava nadređene o problemima u operaciji
• Brine se o inventaru, opremi i alatu
• Preporučuje piće i hranu u skladu sa preferencijama gosta
• Učestvuje u banket operacijama, događajima i ceremonijama
• Proverava zadovoljstvo gosta i postavlja dodatna pitanja
• Ispostavlja račune i vrši naplatu
• Obavlja završne radove: predaja pazara, odlaganje pribora, poliranje
• Održava prostor za rad urednim i higijenski ispravnim
• Poštuje sve sanitarne i zdravstvene procedure
• Izvršava ostale zadatke po nalogu nadređenih
• Reference: iLgJ0TbrfBI6eaKL6EozTxcjOH-9KXMxJTT03PMVh6s.

USLOVI ZA ZASNIVANJE RADNOG ODNOSA

• Srednje obrazovanje u trajanju od 3 ili 4 godine (3 ili 4 nivo NOKS-a), ugostiteljske, turističke ili druge struke
• Rad na personalnom računaru
• Poznavanje engleskog jezika
• Najmanje 1 godina radnog iskustva na istim ili sličnim poslovima

JOB POSITION:

Waiter

SECTOR:

Food and Beverage Sector

DEPARTMENT:

Restaurant Operations FOH

DIRECT MANAGER:

Head Waiter / Restaurant Supervisor

JOB PURPOSE

The Waiter is responsible for providing professional and personalized service to all guests throughout their visit in accordance with AURA standards. They are actively involved in preparation, service, and closing tasks, contributing to guest satisfaction and operational success.

DUTIES AND RESPONSIBILITIES

• Follows all established standards, procedures, and behavioral codes
• Responsible for serving food and beverages to guests
• Maintains a high level of service at all times
• Knowledgeable of all menu, wine, and beverage items
• Reviews daily specials, drink and wine offerings
• Prepares and organizes the dining area and workstation
• Attends all training and development sessions organized by management
• Assists colleagues with guest service as needed
• Understands and executes restaurant operations in line with procedures
• Reports operational issues to supervisors
• Takes care of inventory, equipment, and tools
• Provides food and drink suggestions based on guest preferences
• Participates in banquet operations, events, and ceremonies
• Checks guest satisfaction and gathers feedback
• Issues bills and handles payment transactions
• Performs end-of-shift duties: cash drop, utensil cleaning, polishing
• Maintains clean and hygienic work areas at all times
• Complies with all sanitary and health procedures
• Performs other tasks as assigned by supervisors

EMPLOYMENT REQUIREMENTS

• Completed secondary education (3- or 4-year program, NQF level 3 or 4) in hospitality, tourism, or related fields
• Computer literacy
• English language proficiency
• Minimum 1 year of experience in the same or similar roles