Lead System Administrator (VMware)

Who we are 

Our global IT Infrastructure Team is seeking an energetic individual to work as VMware Administrator. This is a professional position for someone with 5+ years of experience. This individual will extend the existing IT Infrastructure administration team. The successful candidate will have an opportunity to diversify his/her experience and gain practical skills in related fields. We have a comfortable atmosphere, positive and friendly colleagues. In our work, we apply the ITIL methodology and ITSM system.  

Responsibilities 

• Accountable for administering VMware virtual Infrastructure (7.x, 8.x), Veeam infrastructure (v11.x), which are operational on 24x7 basis.  
• Optimize productivity of VMware servers and related components to achieve high availability and performance of the various infrastructure and business applications.   
• Work closely with applications support, network support, information security, DBAs, project manager as well as externally with hardware and software vendors.  
• Recommend and execute modifications in systems in order to improve efficiency, reliability, and performance.  
• Provide second-level support to incidents and ensure timely closure of incidents with SLA compliance.  
• Participate in IT projects and act as a Project Manager on certain projects.  
• Support servers/services, which are operational on 24x7 basis, deployed at Data Centers and in International Offices.  
• Protect Infrastructure servers from security threats by timely updating OS patches, security patches and service packs. 
• Troubleshoot and resolve critical hardware and software problems. 
• Monitor and test system performance and provide performance statistics and reports. 
• Set up monitoring of Virtual infrastructure servers & services.   
• Define and perform system backups and recovery procedures to ensure data protection (Veeam Backup).  
• Build, set up, and upgrade hypervisors used in the virtual infrastructure.   
• Provide support & upgrade of hypervisors with vSAN & NSX-T/NSX-V. 
• Provision of new VMs as per the corporate standards.  
• Manage Veeam backups & replications. 
• Manage storages: NetApp, Dell Data Domain. 
• Provide full lifecycle support of Veeam servers (setup, upgrade, tuning, architecture optimization).  
• Troubleshoot performance & network VM incidents.  
• Configure, support & troubleshoot IPSec & VPN (multi-site).  
• Manage infrastructure in Oracle Cloud, AWS, integration with on-premise infrastructure. 
• Design, implement, and maintain VMware vSphere infrastructure on-premise and based on OCI (Oracle Cloud Infrastructure). 
• Monitor, troubleshoot and capacity planning of vSphere environment.  
• Proactively identify and perform hardware and software upgrades.   
• Responsible for very high system availability and is on call on 24 x 7 basis.  
• Document technical solutions, architectures & etc.   
• Reference: r7pgTHu15jIihjXRIcYHhACT4opYYVBV3y9aivGV34k.

Requirements 

• Deep understanding of VMware vSphere infrastructure 7.x, 8.x (install, configure, upgrade & secure).  
• Solid knowledge and experience with VMware vSAN  (OSA and ESA). 
• Solid understanding of TCP/IP stack, networking knowledge (firewalls, routing, switching, IPSec, VPN).  
• Strong knowledge and experience with VMware NSX (NSX-V and NSX-T). 
• Solid work experience with Veeam Backup & Replication, Veeam One. 
• Detailed knowledge of NetApp, Dell Data Domain enterprise-level storage arrays.  
• Understanding of storage performance metrics and the ability to analyze metrics for performance analysis & reporting purposes.  
• Understanding of performance metric gathering tools from NetApp.  
• Experience with capacity planning and storage allocation forecasting.  
• Expert knowledge of Linux and Windows operating systems. 
• Working knowledge of Microsoft services such as Active Directory, CA (PKI), Terminal Servers.  
• Understanding the business processes of an IT company, business continuity, and business impact.  
• Expert knowledge of the TCP stack and network services at all levels (DHCP, DNS, VPN etc).  
• Good spoken English communication skills.  

Desirable 

• 5+ years experience in VMware vSphere infrastructure support.  
• 3+ years experience with Veeam Backup & Replication.  
• Working knowledge with Oracle Cloud, AWS.  
• Experience with MS Azure Cloud Technologies: Azure AD, ADFS, Teams, OneDrive, Sharepoint Online, Azure AD App Proxy, Conditional access, Intune, Security - Defender ATP.  
• Understanding of ITIL practices and hands-on experience with ITSM systems. 
• Profile's certifications such as VMware VCP, RedHat, Microsoft. 
• Experience with PRTG Monitoring.

Personal qualities 

• Responsibility, diligence, punctuality, accuracy, ability to listen and speak politely.  
• Highly organized with attention to details, knows how to follow instructions, good multitasking skills. 
• Does well and peers well with the team, while still being able to perform well individually. 

Our benefits

• Opportunity to work in an international environment. 
• Professional courses and certifications. 
• Language courses: English, Spanish, Serbian.
• Competitive salary and annual bonus.
• Voluntary health insurance.
• Snacks and drinks in the office.
• Meal allowance. 
• Transportation allowance.
• Corporate events.
• Flexible start of the work day.