Poslovi.infostud.com koristi kolačiće kako bi vam pružao najbolje korisničko iskustvo. Nastavkom korišćenja sajta smatraćemo da ste saglasni sa korišćenjem kolačića. Saznajte više.

Level 1 Software Support Specialist

Gorgias

Beograd

25.03.2021.

800 - 900 EUR (mesečna plata) ugovor puno radno vreme 1. i 2. smena dostupno osobama sa invaliditetom

Gorgias helps eCommerce companies transform support from painful to exceptional.

Our product creates a unified profile of customers by combining emails, live-chat, and social-media messages with eCommerce data such as purchase and delivery info.

Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using ML. ? + ? = ❤️

We've been around since 2015, and we're currently serving over 4000+ eCommerce businesses, including Timbuk2, Steve Madden, and MVMT.

Do you love helping people? Do you love problem-solving? We're looking for a talented and motivated Level 1 Software support specialist to join our Belgrade team.

In order to get more familiar with our software, please check our website: https://gorgias.com/.

Also, this is a demo video of our product: https://www.youtube.com/watch?v=ppVkIpIWxTE

Your Mission

  • Providing Level 1 Support to our clients with questions on how to use our product, offer alternative solutions, and troubleshoot the current scenario provided by the client. Main communication channels: email and chat
  • Understand customer goals and their desired outcome from using the product through continuous data and feedback analysis
  • Create and maintain product-related documentation, internal and external
  • Assist with the onboarding process for new clients

Your Profile

  • Previous experience in B2B customer support, preferably for a tech/software product
  • Fluent in English (oral and written)
  • Able to learn to use the product quickly and to manage several support tickets on different channels (email, chat) at the same time
  • E-commerce knowledge is a big plus (Shopify, BigCommerce, Magento, etc.) and/or experience with any Shopify apps: ReCharge, Bold, Returnly, LoyaltyLion, Klaviyo, etc.
  • Any experience with API Troubleshoot or Zapier platform is a plus
  • Comfort in a startup environment, we move quickly and wear many hats in a dynamic environment
  • Empathetic, positive attitude with a desire to help our clients reach their goals
  • Passion for technology and for being a part of a fast-growing SaaS company

Why you should join us

  • You’ll join a young startup at the most interesting time for you: when we’re building the customer success machine
  • Work with a talented team you'll learn a lot from
  • Team retreat twice a year in the USA
  • Included powerful MAC workstation
  • Competitive salary (800 EUR)
  • We cover lunch expenses: 200 EUR monthly allowance
  • Private Health Care included

If this looks like something that may interest you, in your response would you kindly:

  • Attach your updated CV
  • Provide any relevant experience you have in B2B tech customer support
  • Explain in a few sentences what you understand about our product

    Gorgias

    • Sjedinjene Američke Države, San Francisco, 52 Washburn St, San Francisco, CA 94103
    Više o poslodavcu

    Podelite na društvenim mrežama

    Direktan link do oglasa

    Prijavite problem sa oglasom

    Ukoliko postoji problem sa ovim oglasom (netačne, neažurne informacije ili slično), molimo vas da nam ga prijavite ovim putem.

    Vaš komentar je vidljiv isključivo zaposlenima sajta Poslovi.infostud.com. Ostavljanjem komentara na ovaj konkurs nećete konkurisati na oglas.

    Oglas za posao je sačuvan...

    Da li želite da dobijete podsetnik na email pre nego što vaši sačuvani oglasi isteknu?