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Konkurs je istekao.

Level 1 Software Support Specialist




800 - 900 EUR (mesečna plata) ugovor puno radno vreme 1. i 2. smena dostupno osobama sa invaliditetom

Gorgias helps eCommerce companies transform support from painful to exceptional.

Our product creates a unified profile of customers by combining emails, live-chat, and social-media messages with eCommerce data such as purchase and delivery info.

Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using ML. ? + ? = ❤️

We've been around since 2015, and we're currently serving over 4000+ eCommerce businesses, including Timbuk2, Steve Madden, and MVMT.

Do you love helping people? Do you love problem-solving? We're looking for a talented and motivated Level 1 Software support specialist to join our Belgrade team.

In order to get more familiar with our software, please check our website: https://gorgias.com/.

Also, this is a demo video of our product: https://www.youtube.com/watch?v=ppVkIpIWxTE

Your Mission

  • Providing Level 1 Support to our clients with questions on how to use our product, offer alternative solutions, and troubleshoot the current scenario provided by the client. Main communication channels: email and chat
  • Understand customer goals and their desired outcome from using the product through continuous data and feedback analysis
  • Create and maintain product-related documentation, internal and external
  • Assist with the onboarding process for new clients

Your Profile

  • Previous experience in B2B customer support, preferably for a tech/software product
  • Fluent in English (oral and written)
  • Able to learn to use the product quickly and to manage several support tickets on different channels (email, chat) at the same time
  • E-commerce knowledge is a big plus (Shopify, BigCommerce, Magento, etc.) and/or experience with any Shopify apps: ReCharge, Bold, Returnly, LoyaltyLion, Klaviyo, etc.
  • Any experience with API Troubleshoot or Zapier platform is a plus
  • Comfort in a startup environment, we move quickly and wear many hats in a dynamic environment
  • Empathetic, positive attitude with a desire to help our clients reach their goals
  • Passion for technology and for being a part of a fast-growing SaaS company

Why you should join us

  • You’ll join a young startup at the most interesting time for you: when we’re building the customer success machine
  • Work with a talented team you'll learn a lot from
  • Team retreat twice a year in the USA
  • Included powerful MAC workstation
  • Competitive salary (800 EUR)
  • We cover lunch expenses: 200 EUR monthly allowance
  • Private Health Care included

If this looks like something that may interest you, in your response would you kindly:

  • Attach your updated CV
  • Provide any relevant experience you have in B2B tech customer support
  • Explain in a few sentences what you understand about our product
    Konkurs je istekao.


    • Sjedinjene Američke Države, San Francisco, 52 Washburn St, San Francisco, CA 94103
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