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Meetings & Conventions Manager

Belgrade

Description:

The Meetings & Conventions Manager, along with their team as a joint effort manages their client portfolio, builds a positive client relationship, provides excellent customer service and coordinates all conference services requested to ensure client’s satisfaction and achieve the company goals.

Responsibilities:

  • Work on selected pool of conferences.
  • Be familiar with the association policies and conferences via Conference Profiles, International Housing websites and internal conference profile presentations.
  • Ensure that proper customer service KPI are met and take accountability for a portfolio of assigned clients.
  • Liaise with clients to identify their needs and to ensure customer satisfaction as per our KPI.
  • Maintain regular contact with clients based on follow ups as defined in our internal notes report.
  • Update internal booking system based on signed contracts and any requested changes.
  • Coordinate pre/post night, room type and extra allotment requests with the Client Operations team.
  • Promote and sell additional services such as: Transportation, dinners and Meeting Spaces.
  • Keep track of client payments and communicate with accounting regarding: deposits, full payment, additional charges, penalties, and final balances according to internal procedures
  • If going onsite for a conference, handle all conference logistics including and not limited to:
    • Rooming list edits.
    • Communication with hotels regarding rooming list changes, Arrival/departure information for each group, specific needs for each group, breakfast set up etc.
    • Act as a liaison between the hotel and the client.
    • Daily update the booking system based on changes made to group reservations.
    • Assist with the coordination of additional services.
    • Account for all billable changes via internal ticketing system (Atrium).
    • Be present at the Convention Center during the conference if necessary.
    • Secure client meetings during the conference.
  • If not going onsite, provide support to team members going onsite if needed.
  • Provide necessary reports and update booking system with final rooming list for conference reconciliation.
  • Work with Accounting Division to review any discrepancies between hotel master bills and booking system.
  • Prepare end of conference reports.
  • Provide all requested information required for the Conference final report.
  • Promote bookings for the following year.
  • Work with your team to reach team goals as well as company profit goals.
  • Must be fluent in English and Spanish
  • Other duties as the job changes and or assigned by your supervisor.

Deadline for applications: 20.02.2019.

Konkurs je istekao.

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Upoznaj poslodavca ABTS Convention Services


ABTS Convention Services je internacionalna organizacija sa sedištem u Majamiju koja je prvenstveno orijentisana na tržište medicinskih konferencija. Većina naših klijenata iz celog sveta posećuju medicinske konferencije organizovane u SAD.

Detaljnije...

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