OPR Manager

LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences.  LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends. 

The OPR Manager focuses on supporting the Sales Team in day-to-day sales operations tasks, proposal generation, negotiation with owners/property managers, as well as sourcing, managing, and optimizing relationships with homeowners and management companies (collectively Homes Managers).

Essential Functions:

• Support Client Relations Team in qualifying leads
• Manage/supervise OPR Coordinators in confirming the availability and pricing of suitable options for active requests (by communicating with owners and partners via text, email, or call)
• Manage/supervise OPR Coordinators in developing proposals for active requests (this includes choosing the right properties based on the particular request, accurately preparing pricing and preparing a map of properties)
• Support the Client Relations Team in answering any property-related questions during the negotiating process
• Manage price negotiations with owners, guest contracts, financial and post-booking process
• Build strong relationships with owners while keeping them engaged and informed about company updates
• Assist the Director in Charge in special projects on as needed basis
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Skills and Knowledge Qualifications:

• 4+ years experience in hospitality, business development, real estate, sales, or related background preferred 
• 1+ years of experience in managing a team
• Experience with high luxury or high net worth owners is preferred but not required
• Proper phone and email etiquette
• Exceptional verbal and written English communication skills
• Strong experience in CRM, Google Suite (especially Google Sheets/Excel), and other organizational tools
• Knowledge of customer service principles and practices
• Analytical and problem-solving skills
• Multi-tasking capabilities and working effectively under deadlines 
• Focuses and works together with team members in accomplishing work objectives.
• Interacts in a way that gives them confidence in one’s intentions and those of the organization.
• Makes customers and their needs a primary focus of one’s actions.
• Sets high standards of performance for self-assuming responsibility and accountability. 

Compensation:

• Competitive base salary commensurate with experience
• Quarterly Bonus
• 20 Days of Paid Time Off
• 5 Days of Paid Sick Leave
• 6 Days of Paid Holidays
• Work Equipment Stipend
• Private Health Insurance
• Maternity Leave Bonus