LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences. LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends.
The OPR Manager focuses on supporting the Sales Team in day-to-day sales operations tasks, proposal generation, negotiation with owners/property managers, as well as sourcing, managing, and optimizing relationships with homeowners and management companies (collectively Homes Managers).
Essential Functions:
- Support Client Relations Team in qualifying leads
- Manage/supervise OPR Coordinators in confirming the availability and pricing of suitable options for active requests (by communicating with owners and partners via text, email, or call)
- Manage/supervise OPR Coordinators in developing proposals for active requests (this includes choosing the right properties based on the particular request, accurately preparing pricing and preparing a map of properties)
- Support the Client Relations Team in answering any property-related questions during the negotiating process
- Manage price negotiations with owners, guest contracts, financial and post-booking process
- Build strong relationships with owners while keeping them engaged and informed about company updates
- Assist the Director in Charge in special projects on as needed basis
Skills and Knowledge Qualifications:
- 4+ years experience in hospitality, business development, real estate, sales, or related background preferred
- 1+ years of experience in managing a team
- Experience with high luxury or high net worth owners is preferred but not required
- Proper phone and email etiquette
- Exceptional verbal and written English communication skills
- Strong experience in CRM, Google Suite (especially Google Sheets/Excel), and other organizational tools
- Knowledge of customer service principles and practices
- Analytical and problem-solving skills
- Multi-tasking capabilities and working effectively under deadlines
- Focuses and works together with team members in accomplishing work objectives.
- Interacts in a way that gives them confidence in one’s intentions and those of the organization.
- Makes customers and their needs a primary focus of one’s actions.
- Sets high standards of performance for self-assuming responsibility and accountability.
Compensation:
- Competitive base salary commensurate with experience
- Quarterly Bonus
- 20 Days of Paid Time Off
- 5 Days of Paid Sick Leave
- 6 Days of Paid Holidays
- Work Equipment Stipend
- Private Health Insurance
- Maternity Leave Bonus