Office & Customer Care Assistant

Are you an organized and communicative individual ready to support a tech team and engage with users?

Hello, we are Videobolt.net

We are a group of experienced designers, programmers, product developers and marketers striving to make professionally animated motion graphics easy to use and accessible to everyone. To do that, we decided to build our own product and offer it to the world. Our startup journey started in Belgrade eight years ago and in that time we grew into a global, profitable business with a product used by millions.

Rising to the occasion and finding our own way through problems is a guiding philosophy. Nearly the entire platform is custom-built, following only the principles of sound and scalable development. If you like to build things, find novel solutions, and do so guided by rational, real-world constraints, Videobolt could become your happy place.

There are 18 of us at Videobolt. We've never had an Office Assistant before, and in our Customer Care role we have a colleague who is ready to share their knowledge and further advance. We grow every year in every direction, and therefore we must open new positions that haven't existed until now.

If you join us, from day one you will be:

• planning and procuring office essentials (food, drinks and other supplies) to keep our team energized and productive.
• managing office inventory and ensuring timely replenishment of materials and equipment.
• maintaining organized archives and systematically storing documents.
• handling administrative tasks, including processing documents and supporting internal processes (printing and scanning documents and managing petty cash records).
• responsible for the overall organization and cleanliness of the office, coordinating with the weekly cleaning service
• working as a member of our Operation team and reporting to our Chief Operating Officer.
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Over time and following inhouse training, you will reach the point where you will be:

• providing customer support via email, chat, and/or social media
• responding to user inquiries and resolving basic issues following established procedures
• identifying common user requests and suggesting improvements to support processes
• contributing to the training and development of our customer support knowledge base.

Don’t expect to be:

• solely focused on one task – this role is dynamic and requires flexibility
• working in a rigid, highly bureaucratic environment
• spending hours in meetings, either internal or external
• working with heavy supervision, and being told what to do (and how) on an hourly basis
• working overtime — we value your personal time, and any overtime is rare and only occurs in exceptional situations.

To be able to join us in this position, we expect you to have:

• minimum secondary education (preferably in economics or administration)
• minimum 2 years of experience in similar administrative or support roles
• ability to communicate in spoken and written English and Serbian in a work environment.
• solid computer skills and a willingness to learn new digital tools (you'll be working in a digital-first environment with a team that is supportive and ready to help you get up to speed with our systems)
• strong organizational and communication skills
• a strong work ethic characterized by precision, accuracy, proactivity, and reliability
  … or ability to explain how you are otherwise prepared for this position. We’re open to understanding how your unique experience, even if different, can translate into what we need for this role.

At Videobolt, you will be:

• working 40 hours a week with an indefinite employment contract (with all tied benefits like social and health insurance, fully paid annual leave, sick leave and maternity/paternity leave)
• choosing your work hours, within our flexible working schedule
• working mainly from our cozy office in New Belgrade (+ occasionally from anywhere you like)
• earning a monthly salary in the Eur 800 to Eur 1,000 Net range
• getting support in your personal needs and uniqueness, with reasonable accommodations made for lifestyle choices, family responsibilities, and other individual considerations
• benefiting from our private medical insurance plan
• enjoying free lunch and snacks.

Hiring process

1. You read this posting carefully, check out videobolt.net, and consider if we would be a good fit.
2. You submit your CV, highlight your relevant experience and share the projects you're most proud of. Please send your application electronically.
3. We get in touch with selected candidates and invite them for up to two interviews with our Executive team.
4. We will get back to you within a reasonable time, regardless of the outcome.

This posting is available on a rolling basis. Be sure to submit your application swiftly as the opportunity will close as soon as we reach an agreement with a candidate.