Operations Manager
If you would like to join our leadership team and manage a business unit and multiple clients in an international environment while ensuring safe and efficient operations, OIP is the place for you.
Who are we? OIP is a fast-growing outsourcing company and a first-class provider of insurance services to corporate clients throughout the USA, UK, and Canada. We provide a stable environment where friendships are made and opportunities are equal for everyone.
Qualifications:
- Faculty degree in Business, Management, or related fields
- Fluency in English, both spoken and written
- Excellent knowledge in the use of the current Windows Operating System, Office Package, and Google Application tools
- Excellent communication skills as well as public speaking and presentation skills
- Team-working skills with the ability to work independently when necessary
- Analytical skills
- Problem-solving skills and being able to work under pressure
- Monitoring skills (keeping supervisors updated on account status, new developments, and pending deadlines)
- Good judgment skills and ability to make quick decisions
- Customer service skills and results orientation
- Ability to effectively communicate on the telephone
- Meticulous and thorough task approach (documenting actions and communications, prioritizing, scheduling, and striving for accuracy at all times)
- Flexibility (able to adjust easily to different and new situations)
- Responsibility (ready to assume responsibility and make decisions when needed)
- Prepared to learn firsthand skills, new innovations, and modern technologies
- Able to maintain corporate and personal privacy and security of sensitive information at all times
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to inquiries from top management, groups of managers, clients, and customers
- Willingness for onboarding/training from our offices in Belgrade or Nis for 2 months, after which the position will be fully hybrid
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Responsibilities:
- Supervision and performance management of the assigned business unit
- Superintendence over two or more Client Managers including training, coaching, and mentoring in order to increase skill set and knowledge base
- Holding the team accountable for the work delegated to them
- Maintaining and improving customer satisfaction
- Creating various analyses and reports, both internal and external as assigned
- Setting up proper client and productivity baselines
- Performance management of employees in the unit, including proposals for promotion, salary increases/bonuses, demotion, and/or contract termination
- Communication with clients on non-task-related matters
- Providing feedback to HR in regards to Employee Talks
- Maintenance of OIP’s Project Management Software
- Head Count and staffing monitoring and planning
- Setting up new hires or terminating employees in the client system and announcing staffing changes to clients
- Managing entire business unit performance - Quality and Productivity
- Ensuring that assigned employees are efficiently using company-provided equipment and procedures
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What we offer you:
Work-Life Balance
- Flexible working hours
- Hybrid work environment (The first two months of training will be done from the Nis or Belgrade office)
- Remote Work Flexibility (Upon agreement, work from a location of your choice)
- Well-Being Program (Private Health Insurance with Mental Health Support by Rezilient)
- Team building and company events
Professional Growth and Rewards
- Development and learning programs to support career growth
- Access to online learning platforms (Coursera, Udemy)
- Mentorship programs
- Tenure Rewards
- Employee Stock Program
Employee Support and Personal Perks
- Personal Benefits (Tenure and Position-Tailored Perks)
- Birthday and New Year gifts
- Treats and sponsored lunches
- Family Support (Newborn Welcoming Gift, Kids NY gifts, Family day)
Paid Time Away
- Annual paid time off
- Life Events Leave (paternity, wedding, and bereavement)
- Care leave (taking care of family, kids, or yourself) - 5 days
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Opportunities do not happen. We create them. Join us and create yours!
