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Konkurs je istekao.

Operations Manager

Outsource Insurance Professionals

Rad od kuće


ugovor puno radno vreme

Operations Manager

If you would like to join our leadership team and manage a business unit and multiple clients in an international environment while ensuring safe and efficient operations, OIP is the place for you.

Who are we? OIP is a fast-growing outsourcing company and a first-class provider of insurance services to corporate clients throughout the USA, UK, and Canada. We provide a stable environment where friendships are made and opportunities are equal for everyone.


  • Faculty degree in Business, Management, or related fields
  • Fluency in English, both spoken and written
  • Excellent knowledge in the use of the current Windows Operating System, Office Package, and Google Application tools
  • Excellent communication skills as well as public speaking and presentation skills
  • Team-working skills with the ability to work independently when necessary
  • Analytical skills
  • Problem-solving skills and being able to work under pressure
  • Monitoring skills (keeping supervisors updated on account status, new developments, and pending deadlines)
  • Good judgment skills and ability to make quick decisions
  • Customer service skills and results orientation
  • Ability to effectively communicate on the telephone
  • Meticulous and thorough task approach (documenting actions and communications, prioritizing, scheduling, and striving for accuracy at all times)
  • Flexibility (able to adjust easily to different and new situations)
  • Responsibility (ready to assume responsibility and make decisions when needed)
  • Prepared to learn firsthand skills, new innovations, and modern technologies
  • Able to maintain corporate and personal privacy and security of sensitive information at all times
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to inquiries from top management, groups of managers, clients, and customers
  • Willingness for onboarding/training from our offices in Belgrade or Nis for 2 months, after which the position will be fully hybrid


  • Supervision and performance management of the assigned business unit
  • Superintendence over two or more Client Managers including training, coaching, and mentoring in order to increase skill set and knowledge base
  • Holding the team accountable for the work delegated to them
  • Maintaining and improving customer satisfaction
  • Creating various analyses and reports, both internal and external as assigned
  • Setting up proper client and productivity baselines
  • Performance management of employees in the unit, including proposals for promotion, salary increases/bonuses, demotion, and/or contract termination
  • Communication with clients on non-task-related matters
  • Providing feedback to HR in regards to Employee Talks
  • Maintenance of OIP’s Project Management Software
  • Head Count and staffing monitoring and planning
  • Setting up new hires or terminating employees in the client system and announcing staffing changes to clients
  • Managing entire business unit performance - Quality and Productivity
  • Ensuring that assigned employees are efficiently using company-provided equipment and procedures

What we offer you:

Work-Life Balance

  • Flexible working hours
  • Hybrid work environment (The first two months of training will be done from the Nis or Belgrade office)
  • Remote Work Flexibility (Upon agreement, work from a location of your choice)
  • Well-Being Program (Private Health Insurance with Mental Health Support by Rezilient)
  • Team building and company events

Professional Growth and Rewards

  • Development and learning programs to support career growth
  • Access to online learning platforms (Coursera, Udemy)
  • Mentorship programs
  • Tenure Rewards
  • Employee Stock Program

Employee Support and Personal Perks

  • Personal Benefits (Tenure and Position-Tailored Perks)
  • Birthday and New Year gifts
  • Treats and sponsored lunches
  • Family Support (Newborn Welcoming Gift, Kids NY gifts, Family day)

Paid Time Away

  • Annual paid time off
  • Life Events Leave (paternity, wedding, and bereavement)
  • Care leave (taking care of family, kids, or yourself) - 5 days

Opportunities do not happen. We create them. Join us and create yours!

    Konkurs je istekao.

    Outsource Insurance Professionals

    OIP has been established in Serbia in 2012., and since then has grown to more than 500 team members, in Belgrade, and in Nis. Our team consists of so many different bachelors, Masters, and PhDs, writers, musicians, cross-fitters, environment activists, and pet lowers. Thanks to the detailed, agile, compensated, and adjusted training during AIA (American Insurance Academy), all of our team members are able to independently build their careers as Insurance Technical Assistants after graduation. Continuous…

    Iskustva zaposlenih

    "My career journey began in 2019 when I started as an Underwriting Assistant, and despite having no prior experience in the field, the OIP mentorship program helped me to adapt quickly to the new role ... " Pročitajte celo iskustvo


    • Dobrovoljno zdravstveno osiguranje
    • Zdravlje
    • Dodatni slobodni dani
    • Program mentorstva
    • Rad na daljinu
    • Obuke, konferencije
    • Timska druženja
    • Sport i rekreacija
    • Nagrade, bonusi, pokloni
    • Hrana i piće
    • Edukacija, profesionalni razvoj
    • Fleksibilno radno vreme
    • Zabavni sadržaj
    • Porodica i roditeljstvo
    • Obezbeđena oprema za rad
    • Rad od kuće
    • Kompanijski popusti
    • Rad iz različitih kancelarija
    • Društvena odgovornost
    • Akcije kompanije
    • Personalizovane beneficije
    • Prostor za opuštanje

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