Personal Concierge - Sales and Service Specialist

MAKING VACATION DREAMS COME TRUE, ONE CALL AT A TIME       

What if we told you that there is a job that involves spending most of your day looking at pictures of sandy beaches and Caribbean sunsets?

JOIN OUR SUPERSTAR TEAM AND BECOME:

A PERSONAL CONCIERGE - SALES AND SERVICE SPECIALIST
(FOR LUXURY RESORTS)!

You will love this job if:

• you have a passion for excellence, a love for selling, and a natural ability to solve problems to meet the customer's needs
• you're genuinely excited about working to turn someone's Caribbean vacation fantasy into reality
• you're looking for a permanent position within a family-friendly company that values your contribution and will continuously invest in your development
• you're quick, decisive, and thrilled to work in a fast-paced, dynamic environment as part of a tight-knit team
• you're a competitive self-starter who can solve urgent problems and juggle shifting priorities while keeping an eye out for details
• you have a customer-centric approach to work and take pride in providing first-class service to clients
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To help you give your best, we will:

• welcome you as part of our team, offer support, and do our best to keep you happy
• honour your successful start with bonuses
• reward your hard work with monthly bonuses afterwards
• provide training and learning opportunities as well as fun team-building activities
• make sure you have enough coffee/tea when working from the office

As a Sales and Service Specialist, you will:

• receive inbound and make outbound communication via phone, email and/or chat to help our customers book their ideal Caribbean vacation
• be productive and engage in positive interactions, effectively meeting the needs of our customers while reinforcing trust
• create loyalty by serving as a brand spokesperson while demonstrating a variety of selling techniques, resulting in sales of our products and services
• utilize solid judgment, problem solving, and product & technical knowledge to offer detailed insight and alternatives to help customers book their dream vacation(s)
• identify our customer's needs by asking clarifying questions to effectively promote our products and services, articulating their features and benefits
• keep daily contact with luxury hotels and resorts worldwide
• perform other duties as assigned

You should apply immediately if:

• you have at least 1 year of call-center experience
• you are proficient/native in English
• you are flexible to work in shifts – mainly afternoons and some weekends
• you are familiar with processes and comfortable working in a procedure-based environment
• you are an advanced PC user
• you love a challenge and love helping people
• you have experience in hospitality and speak Spanish, it would be counted as a plus

EXCITED?

WE KNOW WE ARE. WE CAN’T WAIT TO MEET OUR NEWEST TEAM MEMBERS!

Please note that we will only accept resumes submitted in English.