Platform Trainer and Functional Support

WHAT WE DO

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with the National Red Cross and Red Crescent Societies and with their International Federation to ensure a concerted, rational, and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

OUR VALUES

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

PURPOSE

The SAFE platform will integrate all processes related to the inception of the security management system into the institution, following the sequence from risk assessment to mitigation measures, security rules, incident reporting, crisis management, lessons learnt, and action points feeding back into each component.

The Platform Trainer & Functional Support will be a key player in the global deployment of the SAFE platform to all delegations and operational field sites. They actively support the SAFE project manager and change manager in creating, enhancing, dispensing, and updating training material as needed.

They independently ensure that the SAFE data is accurately fed, displayed, and processed in line with the internal Standard Operating Procedures (SOPs) when assisting the users, maintaining the referential, and ensuring adequate access rights. They are a subject matter/ process expert and support first-level assistance when internal customers encounter problems with the information system/application.

The BSSC is looking for a suitable candidate to fill the following fixed-term position:

Platform Trainer & Functional Support

(Location Belgrade)

ACCOUNTABILITIES AND RESPONSIBILITIES  

• Carries out and provides support for SCMS capacity building courses generally and SAFE platform deployment training and support specifically.
• Contributes to designing, developing, planning, and evaluating capacity-building programs and materials.
• Deliver trainings to field staff as instructed by the line manager.
• Contributes to carrying out and analyzing learning needs evaluations with delegations.
• Contributes to the administrative and logistical organization of SAFE platform deployment training and support programs.
• Carries out evaluation and reporting related to their training and support. 
• Identifies, diagnoses, and resolves level 1 and 2 problems with the information system/application. Escalates problems to level 3 if necessary.
• Monitors the data referential and ensures it is adequately reflected in the platform.
• Ensures that all users have the correct access rights according to their functions, location, internal rules, and confidentiality.
• Diagnoses, describes and reports malfunctions accurately and suggests improvements to the project team or platform owner.
• Delivers regular reports.
• Control, ensure data quality and instruct users to make the necessary corrections.
• Participates in the UAT campaigns.
• Contributes to the evolution and maintenance of tools by reporting recurrent incidents to the project and maintenance team.
• Maintains and adds to the knowledge Database so that the central service desk can solve as many problems as possible.
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DESIRED PROFILE AND SKILLS

• 6 years of overall professional experience.
• Experience in training-related fields and/or working with learning technologies in adult learning development, training design, and delivery.
• Experience with help desk procedures, user support or system maintenance, and corporate service management tools (Ticketing tool) is an asset. Ability to work effectively with users, managers, and other stakeholders.
• Good command of written and spoken English; knowledge of other working languages of ICRC (Spanish, French) is a plus.
• Experience in training and dispensing content, primarily in English, moderating working groups, content creation, and designing presentations.
• Experience with the use, deployment, or training of information systems.
• Highly meticulous with a keen attention to detail; needs analysis.
• Able to work in a multicultural environment, managing a multicultural crowd, with good listening skills.
• Well organized, able to work under pressure, and manage multiple priorities.
• End-user service-oriented, open-minded, and adaptable.

WHAT WE OFFER

• Work and progressive professional development in an exciting international environment.
• An inspiring opportunity to practice your profession in a humanitarian and multicultural organization.
• Stimulating benefits package.

ADDITIONAL INFORMATION

• Type of role: Trainer 2 (800316)
• Working rate: 100%
• Location: BSSC (Tresnjinog cveta 1, Belgrade)
• Job level: B3
• Length of assignment: Fixed-term contract (until the end of year 2025)
• Type of position: Resident (The vacancy is open only for persons with Serbian citizenship or personal work permit in the Republic of Serbia) 
• Deadline for applications: 01.04.2025.

The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates. 

If you are interested in this position, please send us your CV and Motivation letter in English. 

Only shortlisted candidates will be contacted.