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Processing Assistant - Assistant of Internal Support

Great Services Outsourcing d.o.o.



ugovor puno radno vreme dostupno studentima dostupno osobama sa invaliditetom

About Us

Great Services Outsourcing d.o.o. is a young and growing company based in Belgrade, Serbia. We provide all kinds of telecommunication and organizational services for several different US companies mostly in the field of insurance with a specialty in commercial insurance (property and casualty). We have clients throughout the USA in different industries as well. The growth of the business has created a career opportunity.

Currently, we are looking for an energetic and reliable professional to join our team as a Processing Assistant - Assistant of Internal Support!

About the position:

The Processing Assistant job responsibilities focus on assisting in the processing of quotes and policies for the insurance brokerage business.

Primary obligations include:

  • Processing of information and documentation,
  • Administrative and Clerical Duties and,
  • Customer Experience,

all including those unique to the insurance business.

Individual Tasks may include some or all of the below items:

  • Preparing proposal documents in Adobe PDF and similar formats.
  • Sending proposals and documents via e-signature.
  • Receiving and processing signed proposals via email and online portals.
  • Following up with clients and carrier/wholesale partners to confirm that outstanding items are signed, received, and processed accordingly.
  • Inputting clients and attaching documents and items to internal computer systems.
  • Confirming that policy documents are accurate when received, attaching, and forwarding to clients as appropriate.
  • Corresponding with clients via phone and email for policy servicing requests and policy change/endorsement transactions.
  • Corresponding with clients regarding billing transactions including accepting payments over the phone and internet.
  • Generating and confirming proofs/certificates of insurance.
  • Generating coverage quotes.
  • Processing new and renewal business policy transactions.
  • Managing service email inboxes to route, respond to, and process service requests.

Job Requirements:

  • Attention to detail/detail-oriented personality is a must!
  • Excellent problem solving and organizational skills.
  • The candidate must have excellent customer service skills and be capable of working in a fast-paced environment.
  • Candidate should have excellent communication skills (verbal and written English)
  • Knowledge of Russian or Spanish is a plus.
  • Ability to be self-driven and capacity to multitask, prioritize, and bring tasks to completion.
  • Industry experience is not required. Training is provided!

The position allows for growth and promotion potential; we will be looking to advance qualified staff to management positions as our Serbia operations expand.

If you believe you are the right candidate, please send your CV in English.
Only shortlisted candidates will be contacted.


    • Srbija, Beograd, Gregorčićeva 6
    • PIB: 112247400
    • Matični broj: 21634778
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