Product Operations Manager (Web of Science)

Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com.

We are looking for a Product Operations Manager to join our Web of Science team in Belgrade. This is an amazing opportunity to learn more about Web of Science in general & help product operations run smoothly. The inner team consists of 3 people and is reporting to the Senior Manager of Product Operations. We would love to speak with you if you have experience with product support / operations & would like to be a part of the Academia & Government segment within Clarivate.

About You – experience, education, skills, and accomplishments

• 5+ years of experience with product operations and/or product support.
• 2+ years of experience with MS Office Package (Word, Excel, PowerPoint) & CRM (Salesforce, Freshdesk or similar).
• Proficient level of English language.
• Reference: 9VxsCG6ofE82qh7Z8Uv8xH3VIHM8-1WmKLUjHW0jpi8.

It would be great if you also have . . .  

• Familiarity with Python and Django.
• Knowledge of academic peer reviewing processes.

What will you be doing in this role? 

• Be a domain knowledge expert for the content workflows of the product.
• Improve data systems by identifying problems / areas of potential improvement and collaborating with the development team to address these.
• Be a point of contact for reported content related issues (both externally and internally); communicate status and resolution information on all cases to users via CRM; monitor and report on KPIs for content operations and support.
• Ensure our common content operation workflows are well documented.
• Provide help with other content acquisition/management projects as needed.

About the Team

This role is within Product Operations team that’s supporting our product Web of Science. Web of Science is the citation database considered to be the gold standard in the academic community, and used to help researchers make new discoveries from millions of journal articles and billions of citations. The role sits within Clarivate’s Academic & Government segment, which also incorporates world class products from brands such as ProQuest and ExLibris.

Benefits 

• Holidays: 25 days paid leave per annum  
• Private Health Insurance  
• Paid Lunch 
• Yearly Bonus  
• Yearly Merit Plan  
• My Learning Platform  
• Fit Pass  
• Life Insurance 
• Accident Insurance 
• Company bicycles for rent free of charge

Hours of Work  

This is a permanent full-time position. The working hours would be from 7 AM to 3 PM CET or 8 AM to 4 PM CET, but this remains flexible, as the only thing that’s important is to have at least 1 hour of total daily working hours be close to GMT+10 time zone (Australia).

This is a hybrid position; you will be expected to work from our Belgrade office 3 days every other week.

#LI-Hybrid 

Please note that only shortlisted candidates will be contacted.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.