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Konkurs je istekao.

Project Coordinator

M Plus Serbia d.o.o.

Rad od kuće

15.02.2023.

ugovor puno radno vreme 3. smena online intervju za posao

WE'RE HIRING!

Project Coordinator

M Plus Serbia is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.

 

Are you proud of your organizational and people skills? Is it easy for you to communicate in English? If coordinating team members in a highly dynamic environment sound interesting to you, keep reading! 

Main duties and responsibilities:

Daily workflow for a project includes:

  • Ensure project work orders are assigned and in the proper ticket status
  • Conduct Pre-Calls with technicians to verify arrival time and SOW understanding
  • Login Technicians for onsite arrival and checkout 
  • Properly close out tickets with the proper requirements 
  • Work directly with the Project Manager to ensure deliverables are being achieved
  • Monitor the call queue via the AWS system, to support the onsite techs for deliverables and SOW clarification
  • Coordinate with other Project Coordinators and Project Managers to ensure shared basic knowledge across all projects
  • Assist the Project Manager with reporting as necessary
  • Monitor email and chat communications, managing questions and escalations

What we expect from you:

  • High school diploma
  • PMO experience is desired
  • Working knowledge of Structured Cabling/Low Voltage (CAT5/CAT6) and Telco industry concepts is highly desired
  • Excellent English verbal and written communication
  • Ability to coordinate with all team members to ensure accurate and timely responses to VFTs and customers
  • Strong time management skills to be able to manage multiple work orders on a tight timeline
  • Ability to read and understand installation requirements
  • Ability to provide detailed written notes related to communications with Technicians

What you will get from us:

  • Competitive and regular earnings
  • Opportunity to develop skills through paid training
  • Work in a large, international team
  • Benefit package available to all our employees (free day and gift books for a birthday, discounts with our partners from different industries, private health insurance...)

If you want to give yourself a try in the new role, apply and join us!

Only shortlisted candidates will be contacted. Good luck!

 

    Konkurs je istekao.
    Upoznajte poslodavca M Plus Serbia

    M Plus Serbia

    Pozdrav od Mplus Serbia tima! Mplus grupa oformljena je od strane evropskih lidera u okviru Business Proces Outsourcing (BPO) industrije. Samim tim, dugogodišnje lokalno poznata Trizma se priključila istoj. Naša mreža okupila je preko poznavaoce preko 30 jezika i saradnike u preko 56 zemalja. Negujemo radnu atmosfteru gde svako može da pokaže ideje i razvija se u smeru svoje vizije. Verujemo u vrednost raznolikosti, kao i učenje kroz deljenje iskustava. Ukoliko govorite i jezike kao što su: engleski, ... Saznajte više

    Iskustva zaposlenih

    "Trenutno sam na poziciji kontakt centar menažera, a počela od korisničke podrške pre malo više od 10 godina.
    Mplus mi je kroz godine dao prostora za razvoj karijere, to je ono što motiviše mene i ...
    " Pročitajte celo iskustvo

    Beneficije

    • OBUKE, KONFERENCIJE
    • EDUKACIJA, PROFESIONALNI RAZVOJ
    • ZABAVNI SADRŽAJ
    • KOMPANIJSKI POPUSTI
    • PORODICA I RODITELJSTVO
    • NAGRADE, BONUSI, POKLONI
    • TIMSKA DRUŽENJA
    • ZDRAVLJE
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