Quality Assurance Specialist in Contact center - Mobi Banka
Key responsibilities:
- Monitoring quality and evaluation of conversations via phone, as well as written responses through all channels of written communication (email, chat)
- Regular feedback and coaching to employees in order to achieve the best service quality and operational efficiency in every contact
- Responsibility for providing the best customer service by all employees in Contact center
- Participation in all employees' trainings. Additionally creating and conducting knowledge tests in order to recognize space for improvement in agents work
- Close cooperation with all team members in solving customers' inquires/increasing the sales, by giving recomendations for products and processes improvement based on feedback from customers and employees
- Representing the interests of customers and their satisfaction through cooperation with all teams at the Bank
- Regular reporting about quality results in Contact center
- Flexibility in everyday tasks, including answering customer's inquires via phone or in written form
For the good start you will need:
- Minimum High School, Higher education would be preferred
- Fluent in English (written and spoken)
- One year of experience working in Customer Care/Sales, understanding first lines processes
- Excellent knowledge of bank services and processes
- Excellent knowledge of Microsoft Office Programs (excel, PPT)
Personal attributes:
- Passion for business, innovation and improvements
- Positive attitude and excellent interpersonal skills, along with the ability to motivate others
- Knowledge transfer ability and excellent organizational and communication skills
- Ability to adapt to work with different personality types
You will enjoy:
- Dynamic and friendly work environment
- Opportunity for professional and personal development and training
Deadline for applications: 28.02.2020.
Yettel je deo e& PPF Telekom Grupe, koja je nastala iz partnerstva PPF Grupe i Emirates Telecommunication Group („e&”). e& PPF Telekom Grupa usmerena je na pružanje vrhunskog korisničkog iskustva u oblasti telekomunikacionih i digitalnih usluga u zemljama Centralne i Istočne Evrope. Yettel, deo e& PPF Telekom Grupe, ima skoro tri miliona korisnika u Srbiji i do marta 2022. godine poslovao je pod imenom Telenor Srbija. Kompanija je prisutna na tržištu od 2006. godine i trenutno zapošljava…
Iskustva zaposlenih
"Odabrao sam Yettel kako bih se upoznao sa radom korporacije. Zanimalo me je kako funkcioniše komunikacija i rad u tako velikom sistemu. Najviše me je iznenadila posvećenost ljudi u timu da mi na najbolji ... " Pročitajte celo iskustvo
Beneficije
- Edukacija, profesionalni razvoj
- Wellness
- Sport i rekreacija
- Dobrovoljno zdravstveno osiguranje
- Dodatni slobodni dani
- Fleksibilno radno vreme
- Nagrade, bonusi, pokloni
- Obezbeđena oprema za rad
- Porodica i roditeljstvo
- Obuke, konferencije
- Hrana i piće
- Otkup opreme
- Rad od kuće
- Društvena odgovornost