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Quality Assurance Specialist in Contact center - Mobi Banka

Key responsibilities:

  • Monitoring quality and evaluation of conversations via phone, as well as written responses through all channels of written communication (email, chat)
  • Regular feedback and coaching to employees in order to achieve the best service quality and operational efficiency in every contact
  • Responsibility for providing the best customer service by all employees in Contact center
  • Participation in all employees' trainings. Additionally creating and conducting knowledge tests in order to recognize space for improvement in agents work
  • Close cooperation with all team members in solving customers' inquires/increasing the sales, by giving recomendations for products and processes improvement based on feedback from customers and employees
  • Representing the interests of customers and their satisfaction through cooperation with all teams at the Bank
  • Regular reporting about quality results in Contact center
  • Flexibility in everyday tasks, including answering customer's inquires via phone or in written form

For the good start you will need:

  • Minimum High School, Higher education would be preferred
  • Fluent in English (written and spoken)
  • One year of experience working in Customer Care/Sales, understanding first lines processes
  • Excellent knowledge of bank services and processes
  • Excellent knowledge of Microsoft Office Programs (excel, PPT)

Personal attributes:

  • Passion for business, innovation and improvements
  • Positive attitude and excellent interpersonal skills, along with the ability to motivate others
  • Knowledge transfer ability and excellent organizational and communication skills
  • Ability to adapt to work with different personality types

You will enjoy:

  • Dynamic and friendly work environment
  • Opportunity for professional and personal development and training

Deadline for applications: 28.02.2020.

Konkurs je istekao.

Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.

Upoznaj poslodavca Telenor d.o.o.


Telenor d.o.o, deo internacionalne investicione kompanije, PPF grupe, posluje na tržištu Srbije duže od 12 godina. Telenor je u Srbiji tržišni lider po prihodima i pokriva više od 94% stanovništva 4G mrežom. Telenor je na srpsko tržište ušao 2006. godine akvizicijom kompanije Mobi 063. Od 31. jula 2018. godine, Telenor u Srbiji deo je PPF grupe koja poseduje punu kontrolu nad operacijama Telenora u centralnoj i istočnoj Evropi, tačnije u Mađarskoj,…

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