Sales Engineer

The Sales Engineerworks with Sales team as their technical / product counterpart in collecting requirements & advising our client prospects and enterprise restaurant brands on how to use & implement our product to best meet their needs.

The Sales Engineerworks closely with the Product team to build the best product for our customers.

Type of contract: Permanent

The key functions of the Sales Engineer include:

• Work with the Sales team and attend sales calls as a product expert and to understand and collect customer requirements
• Present our product and hold product demonstrations to prospects.
• Work with prospects, in close collaboration with Sales Managers, to understand requirements and advise on product implementation & roll-out
• Advise prospects on existing platform integrations with POS systems, payment processors, delivery management platforms, aggregators, customer data platforms, marketing automation & engagement platforms and product analytics tools
• Coordinate the development & roll-out of platform integrations (POS, Payment, Aggregators, DSPs, Analytics), working directly with customers, integration partners and our Product team
• Work on RFP responses and proposals, in close collaboration with the Sales and Product team
• Perform GAP analysis and Market Research of our prospects and competitors
• Work with Product Managers, Technical Leads, Architects & Developers to make sure our product meets customer requirements
• Ensure customer roll-outs are successful, by identifying requirements early in the sales process and advising prospects on what our product can support
• Receive customer feedback and work with the Product team to shape the future of our product
• Act as a customer-interface for the Product team
• Train the Sales team on our product and support in the creation of material and documentation to help the Sales team pitch the product
• Helps with the onboarding process of new hires at the company by providing initial product overview and training
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Requirements:

• 3+ years of experience working on end-user products for the eCommerce, retail or similar industry
• 3+ years working in a customer-facing technical and/or product role
• Strong product & engineering background
• Deep technical understanding of mobile & web applications, server-side technologies and product integrations
• Strong English language skills
• Strong written and verbal communication skills to interact with a wide audience: customers, development, product management and senior management teams
• Demonstrated ability to successfully manage multiple projects under limited supervision, including timelines, tasks, teams, group dynamics, etc.
• Willingness to do what it takes to ensure the team accomplishes its goals
• Critical thinker with strong analytical and problem-solving skills and “can-do” attitude
• Attention to detail
• Ability to dive deep into technical details, while maintaining an understanding of the big picture
• Experience working in 50+ person product development organizations

Nice to have:

• Experience with POS systems, payment processors, CRM & engagement platforms or analytics & business intelligence tools
• Spanish and/or German language skills
• Knowledge of SQL
• Experience working in a B2B SaaS company

Our offer:

• Opportunity to participate in creating a global industry-changing product
• Great international team and informal start-up atmosphere
• Strong company culture and team spirit
• Opportunity to learn and improve technical and soft skills
• Possibilities for career development as the company grows
• 25 vacation days
• Competitive salary
• Equity incentives
• Home office

We thank all applicants for their interest, however only shortlisted candidates will be contacted.