Sales Order Processing Administrator - German Speaking

AMETEK, Inc. is a leading global manufacturer of electronic instruments and electromechanical devices with annual sales of approximately $5 billion.

AMETEK has 20,000 colleagues at more than 150 operating locations, and a global network of sales, service and support locations in 30 countries around the world.

The AMETEK Growth Model combines its four growth strategies of Operational Excellence, Strategic Acquisitions, Global & Market Expansion, and New Product Development, with a disciplined focus on cash generation and capital deployment. By executing the AMETEK Growth Model, the company seeks to generate shareholder value by doubling earnings per share over the course of each business cycle.

AMETEK consists of two operating groups, both with highly differentiated technology and leading positions in niche markets:

Electronic Instruments - a worldwide leader in the design and manufacture of advanced analytical, test and measurement instrumentation for the energy, aerospace, power, research, medical and industrial markets.

Electromechanical - a differentiated supplier of automation and precision motion control solutions, and highly engineered electrical interconnects, specialty metals and thermal management systems.

We are looking for:

SALES ORDER PROCESSING ADMINISTRATOR

Position in Subotica

Key Responsibilities:

• To act as first point of contact for customers, handling their communications and queries, both written and verbal
• Provide first contact resolution where possible, delivering a first-class customer experience
• Manage all customer queries promptly, demonstrating the companies values at all time
• Take ownership of the customers situation, following it through to a successful conclusion and escalating where required
• Prepares, verifies the accuracy of customer orders, validates and processes all domestic and international orders
• Managing the order process, including administration of all customer orders and order change requests
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Build good rapport with external and internal customers
• Work towards personal KPIs and objectives as outlined.
• Achieve call, quality and performance targets at individual and team level
• To ensure confidentiality of customer records at all times thereby ensuring adherence to Data Protection Regulatory requirement
• Ensure and provide a quality service to both Internal and external customers
• Reference: 1etQIJCjt0G_2eCDq3yUQfKYBYo73DSxitbGhGCTKpQ.

Experience, Skills and Qualifications

• Good level of general education
• Previous experience in Office Customer Service is desirable, however, bright, articulate candidates from other service backgrounds will be considered
• Being competent with computer systems such as Word, Excel and Outlook
• Advanced level of English language
• Advanced level of German language will be considered as an advantage

What we offer you?

• Work in a dynamic international environment and pleasant and supporting team
• Opportunities for learning and personal growth
• Private Additional Health Insurance
• Employee Assistance Program
• And many other perks and benefits