Sales Support Assistant

Company profile

TeleSol Group is a global telecom and ICT service company offering its clients 24/7/365 days support services based on service level agreements. With the main office in The Netherlands, TeleSol was established in 2007 and has since served a diversity of high-end customers around the globe. We offer smart hands for installing, testing, and repairing network components used for complex networks based on fiber optic technology.

In 2018 TeleSol opened an office in Belgrade for the call/service support center and NOC activities registered as a separate entity under the name TeleSol NOC Services d.o.o.

The Sales Support Assistant plays an essential role in ensuring the smooth and efficient operation of our sales department by providing administrative support to the sales team. This individual is responsible for liaising with potential and current clients, updating the CRM, preparing sales-related documentation, and coordinating sales team events and meetings.

The successful candidate will work closely with our international team and clients, so strong English communication skills are essential. Additionally, familiarity with the telecommunications industry and a basic understanding of related technologies are required for the candidate to hit the ground running.

Tasks and Responsibilities:

Main Tasks: 

• Assist the sales team in managing and organizing sales-related documentation, including contracts, proposals, and sales reports.
• Maintain accurate and up to date customer records in the CRM (Customer Relationship Management) system. 
• Generate and prepare sales invoices, purchase orders, and other relevant financial documents. 
• Coordinate and schedule meetings, appointments, and conference calls for the sales team. 
• Respond to customer inquiries via phone, email, or in person, providing product information, pricing, and order status updates. 
• Assist in creating sales presentations and other sales support materials as needed. 
• Act as the first point of contact for all internal inquiries directed at the sales team. 
• Track and report on sales team performance metrics, such as monthly sales targets and conversion rates. 
• Provide general administrative support to the sales team, including travel arrangements and expense reporting. 
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Additional Tasks: 

• Collaborate with the marketing department to ensure consistent messaging and timely distribution of sales materials.
• Monitor and manage inventory levels, coordinating with relevant departments to ensure product availability.
• Assist in the coordination of sales events, trade shows, and product launches.
• Assist in analyzing sales data to identify trends and opportunities for improvement.
• All other duties as assigned. 

Skills and Competencies  

• Fluent in English, both written and spoken
• High school diploma or equivalent; associate's degree or higher in business administration or a related field is a plus. 
• At least 2 years of experience in Sales Support position 
• Excellent communication and interpersonal skills
• Proficiency in using sales and CRM software (Salesforce preferred)
• Proficiency in Microsoft 365 applications (Teams, Outlook, PowerPoint)
• Basic understanding of IT support services, including hardware (e.g., routers, servers, end-user devices) 
• Ability to interpret technical information, support quoting processes, and coordinate IT-related service deliveries
• Strong organizational and project management skills
• Ability to adapt to a fast-paced and changing environment
• Experience in the industry is a plus 

What we offer

• A great team to work with.
• Dynamic work environment.
• Personal development.
• Private health insurance.
• Training on a variety of business tools.

If you think you can help our team, resolve issues, and enhance our service provision then, please send us your CV.