Senior Administrator

We are looking for someone who will be a part of our Support Team, work from home five days a week and attend online meetings. You will be expected to manage your work priorities within a set 40-hour week and adapt this to the needs of the partners and team members you support. Successful candidates will attend up to a three-stage interview process.

Job requirements:

• Excellent oral and written communication skills
• Speak and write fluently in English
• A passion for organization, systems and processes
• A love of tech, tools and new software
• Strong decision-making skills
• Excellent time and project management skills and familiarity with project management tools
• Plus if you have previous experience with learning management systems
• College/University Degree 
• 3+ years administration experience
• Reference: LqO-AMl2xJTcooKNZ9V3H0ZJuJf3AALzmAJFEWl0v4w.

Job Duties:

• Answering support questions on email to ensure that all customers get their queries answered in a timely fashion
• Build our knowledge base with all the commonly asked tech questions to reduce the time it takes for our customers to get answers, and to provide a valuable resource to them as the company scales
• Action refunds tasks 
• Monitoring company admin emails, outsourcing required responses to team members and ensuring nothing is missed
• Take calls from customers 
• Varying personal and professional administrative tasks 
• Creating and maintaining customer records on our CRM system reports and KPI spreadsheets
• Organizing and updating our company files on Google Drive and Dropbox and developing new structures to keep it easy to find information across the team 
• Set up and organize monthly events 
• Schedule course dates, liaise with tutors, venue and students to ensure the smooth running of the face-to-face events 
• Processing course work, checking all work has been received, sending off to be processed, checking work on system, emailing to tutors