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Senior Administrator

Predstavništvo PintMedia Ltd.

Remote

13.05.2021.

ugovor puno radno vreme 1. smena

We are looking for someone who will be a part of our Support Team, work from home five days a week and attend online meetings. You will be expected to manage your work priorities within a set 40-hour week and adapt this to the needs of the partners and team members you support. Successful candidates will attend up to a three-stage interview process.

Job requirements:

  • Excellent oral and written communication skills
  • Speak and write fluently in English
  • A passion for organization, systems and processes
  • A love of tech, tools and new software
  • Strong decision-making skills
  • Excellent time and project management skills and familiarity with project management tools
  • Plus if you have previous experience with learning management systems
  • College/University Degree 
  • 3+ years administration experience

Job Duties:

  • Answering support questions on email to ensure that all customers get their queries answered in a timely fashion
  • Build our knowledge base with all the commonly asked tech questions to reduce the time it takes for our customers to get answers, and to provide a valuable resource to them as the company scales
  • Action refunds tasks 
  • Monitoring company admin emails, outsourcing required responses to team members and ensuring nothing is missed
  • Take calls from customers 
  • Varying personal and professional administrative tasks 
  • Creating and maintaining customer records on our CRM system reports and KPI spreadsheets
  • Organizing and updating our company files on Google Drive and Dropbox and developing new structures to keep it easy to find information across the team 
  • Set up and organize monthly events 
  • Schedule course dates, liaise with tutors, venue and students to ensure the smooth running of the face-to-face events 
  • Processing course work, checking all work has been received, sending off to be processed, checking work on system, emailing to tutors

    Predstavništvo PintMedia

    Pintmedia Ltd is a UK company that helps small business owners and solo-preneurs to become more productive through virtual assistant services. Our clients come from various industries, but our focus is on the ones in eCommerce, Serviced Accommodation, IT Startups, Artists and Podcasters. We support their business by providing assistance in admin tasks, lead generation, customer relations, marketing and managing their social media presence, and many more… More info at bizee.co

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