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Konkurs je istekao.

Senior Customer Service Agent

EnnovationHUB

Beograd

06.11.2021.

ugovor puno radno vreme

Job description

Ready to disrupt industries and work day and night to build the next big thing? Do you have a strong understanding of providing support for customers, through phone, email, chat, social media and digital platforms interactions?

We are a dynamic e-Commerce Company currently looking for customer service specialists, to join our talented customer service team in Belgrade.

As our new team member, you will be working on our 3 leading brands within the Home & Living category, and be involved in transforming our online web-shops into industry leaders, in the United States, UK and Scandinavian markets.

You will be:

  • Managing the customer base via email and telephone;
  • Providing assistance to website visitors through a Live Chat app;
  • Handling and timely responding to customer inquiries;
  • Working closely with the logistics team to ensure timely delivery to our customers;
  • Tracking parcel statuses and notifying customers on request;
  • Following up on inquiries and delayed payments.

Job requirements

You should:

  • Have advanced spoken/written English skills;
  • Have excellent communication skills;
  • Have orientation towards customer service-related positions;
  • Have the ability to quickly learn, adapt and apply knowledge;
  • Have ability to work independently without supervision;
  • Have the ability to follow precisely defined processes and procedures;
  • Have decision-making skills and an analytical approach to problem-solving;
  • Have prior experience in a similar position;
  • Have prior experience with sales positions and soft skills (is a plus);
  • Have high proficiency in MS Office and general Internet use;
  • Have proficiency and experience in platforms such as JustCall, Wordpress and Shopify (is greatly appreciated).
  • We offer you to select shifts:  06:00-14:00, 14:00-22:00 and 22:00-06:00 + paid CarGo directly home.

If you can fill in most of the above requirements, then we would love to hear from you.

ennovationHUB is a dynamic e-Commerce Company with offices in Timisoara, and Belgrade. Joining us here in Belgrade or Timișoara, you’ll be working with one of our 3 leading furniture brands within the Home & Living industry and be involved in transforming our online webshops into industry leaders in the US, UK and other major countries in Europe. We offer a competitive salary depending on the level of experience and paid holidays. Regular Social Events, Free Massage, Flexible Working hours and lots of Tea/Coffee and energy drinks at our office in Timișoara or Belgrade. As an equal opportunity employer, we value diversity :)

    Konkurs je istekao.

    EnnovationHUB

    We are a dynamic e-Commerce Company currently looking for digital marketing specialists and customer service specialists to join our talented marketing team in Belgrade or Timisoara. Our new team members will be working on our 2 leading brands within the Home & Living category and be involved in transforming our online web-shops into industry leaders in the United States, UK and Scandinavian markets.  

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