Job description
Ready to disrupt industries and work day and night to build the next big thing? Do you have a strong understanding of providing support for customers, through phone, email, chat, social media and digital platforms interactions?
We are a dynamic e-Commerce Company currently looking for customer service specialists, to join our talented customer service team in Belgrade.
As our new team member, you will be working on our 3 leading brands within the Home & Living category, and be involved in transforming our online web-shops into industry leaders, in the United States, UK and Scandinavian markets.
You will be:
- Managing the customer base via email and telephone;
- Providing assistance to website visitors through a Live Chat app;
- Handling and timely responding to customer inquiries;
- Working closely with the logistics team to ensure timely delivery to our customers;
- Tracking parcel statuses and notifying customers on request;
- Following up on inquiries and delayed payments.
Job requirements
You should:
- Have advanced spoken/written English skills;
- Have excellent communication skills;
- Have orientation towards customer service-related positions;
- Have the ability to quickly learn, adapt and apply knowledge;
- Have ability to work independently without supervision;
- Have the ability to follow precisely defined processes and procedures;
- Have decision-making skills and an analytical approach to problem-solving;
- Have prior experience in a similar position;
- Have prior experience with sales positions and soft skills (is a plus);
- Have high proficiency in MS Office and general Internet use;
- Have proficiency and experience in platforms such as JustCall, Wordpress and Shopify (is greatly appreciated).
- We offer you to select shifts: 06:00-14:00, 14:00-22:00 and 22:00-06:00 + paid CarGo directly home.
If you can fill in most of the above requirements, then we would love to hear from you.
ennovationHUB is a dynamic e-Commerce Company with offices in Timisoara, and Belgrade. Joining us here in Belgrade or Timișoara, you’ll be working with one of our 3 leading furniture brands within the Home & Living industry and be involved in transforming our online webshops into industry leaders in the US, UK and other major countries in Europe. We offer a competitive salary depending on the level of experience and paid holidays. Regular Social Events, Free Massage, Flexible Working hours and lots of Tea/Coffee and energy drinks at our office in Timișoara or Belgrade. As an equal opportunity employer, we value diversity :)
EnnovationHUB
We are a dynamic e-Commerce Company always on a lookout for new and talented people, eager to grow within our Belgrade team. Our new team members will be working on our leading brands within the Home & Living category and be involved in transforming our online web-shops into industry leaders in the United States, UK and EU markets. With a beautiful office downtown Belgrade featuring a summer garden and sports area, we aim to provide inspiring workplace where our people can get the best out of…