Senior Product Operations Manager

Clarivate

Beograd | Hibrid

13.08.2024.

ugovor puno radno vreme

We are looking for a Senior Product Operations Manager to join our Product Operations team within Life Sciences in Belgrade. The team will support you with back-end knowledge of the existing systems and you will work alongside the usage analytics team that also work across the functions. You will work across the organization and learn the needs and job roles of all that require Pendo as part of their workflow.

About you - experience, education, skills, and accomplishments

7+ years of experience in similar roles
3+ years experience working on different projects
1+ years of experience working with Pendo, Hotjar or Aha!
1+ years of experience working in a global and matrix team
Reference: K4mJQFtI_jOjJluZzLH7hSNVK4b_uRHFs1J_zJ6b3Cg.

It would be great if you also have...

Experience working with PowerBI
Experience in product usage analytics
Masters or PhD

What will you be doing in this role?

Collaborate with product managers and across the functions, including customer success, customer care, renewals, marketing, sales, sales support functions, user analytics, customer engagement, UX and technology
Project manage all installations of Pendo and Zendesk in the products
Work with product managers to enable them to understand the customer journey, set up metrics to measure success. Testing of new functionality with surveys, fake doors, tracking core events, usage, product engagement scores, and NPS

About the Team

The cross-functional teams require different types of support, sales need to understand the customer metrics, training teams usage and success of training program, marketing to support sales plays. On the development side you will work with UX to develop products customers can use effectively, technology will be involved in the success metrics and how they can work to improve the product.

Hours of Work

This is a permanent full-time position, with core engagement hours within CET time zone.

This is a hybrid position, you will be expected to work from our Belgrade office 3 days every other week.

Benefits

Holidays: 25 days paid leave per annum
Private Health Insurance
Paid Lunch
Yearly Bonus
Yearly Merit Plan
My Learning Platform
Mental Healthcare
Fit Pass
Life Insurance
Accident Insurance
Company bicycles for rent free of charge

Please note that only shortlisted candidates will be contacted.

Konkurs je istekao.

Clarivate

Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation. Whether it’s providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world’s greatest breakthroughs by harnessing the power of human ingenuity. Learn more about our products and services…

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Beneficije

Team building
Sport and fitness
Awards, bonuses, gifts
Food and drinks
Education, professional development
Private health insurance
Personalized benefits
Fun & entertainment
Company discount
Flexible working hours
Health and wellbeing