About NCR Corporation

NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia. For our office in Belgrade, we are looking for highly motivated:

Senior Remote Customer Engineers

Position Summary & Key Areas of Responsibility

• Position will provide support to NCR’s Clients, Customer Engineers and partners; Support will include problem identification, analysis, diagnosis and resolution; Presents and gains agreement for problem isolation, solution creation and implementation plans
• Answer incoming phone calls, emails or tickets from clients and field engineers; Monitor the notification and ticket queue screens ; Remotely resolve tickets with a remote resolution opportunity; Dispatch to the appropriate teams for resolution
• Utilize Knowledge Systems provided by NCR and other vendors as appropriate to identify solutions to known problems; Responsible for ensuring that solutions provided are successful; Customizes and provides business data for knowledge applications; Prepares standard reports
• Manages incidents to assure contractual SLA’s are met, if SLA is in danger follows the agreed escalation path
• When no known solution can be identified, responsible for the escalation of issues to other support centers where deeper level skilled personnel are available; Position retains ownership of all escalated problems/issues through to resolution and is responsible for ensuring that NCR Management is informed if resolution to a problem will take longer than contractual
• Work to anticipate internal and external client needs and commitment to customer satisfaction; monitoring and reacting to events for all customers
• 7/24 operations that include weekend support
• Mentoring and supporting less experienced colleagues of the team, including updating the knowledgebase, perform trainings and workshops
• Providing Feedback about employees performance to Team leader and Management
• Forms project team, facilitates project binder content, conducts project team meetings, owns meeting minutes and risk/issue documentation and resolution
• Administrate and manage windows application servers in the customers network
• Reference: 3IFoONmoC6foYmVumlPAv9S-JSGFWuYC6vDOtjFTPY4.

Basic Qualifications

• Fluent in German and advanced in English
• 3 years of Windows server and other MS product experience,
• MCSE certification
• SharePoint preferred
• Technical degree in Computer science or higher level of IT knowledge with related experience in some of these fields: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar.

Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.

How to apply

In order to process applications candidates are required to apply online via our NCR Careers website http://www.ncr.com/about-ncr/careers/apply-for-jobs/global-opportunities. Look for our worldwide career opportunities and search for the Sr. Remote Customer Engineer (JR number 621338). The application process takes approx. 15 Minutes.

For any questions please send email to sandra.vasic@ncr.com

EEO Statement

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.