Title:

Service Coordinator

Location: Belgrade

Grade: 7

About NCR Corporation

NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.

Position Summary & Key Areas of Responsibility

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• Position is the owner of the sites assigned for coordination & execution of ATM site preparation works, under the defined scope of Total Implementation Services (TIS)
• Position involves coordination & communication with customers, different vendors or within team members from site visit to handing over to customers with complete interior works & installation of deliverables; Accepts and routes calls
• Respond immediately to customer or vendor concerns or problems by resolving them or by escalating them to the proper associate, team member or regional project manager
• Responsible for scheduling customer installation activity
• Overall Project Management & Planning capability (Adherence to processes and systems and smooth functioning without follow-up from HQ)
• Constant planning and effort to achieve deliveries within allotted time frame
• Coordinating and monitoring the performance of vendors in maintaining the timeframe & quality of the materials & services delivered
• Understands and performs the various Customers/vendors Scope of Services under TIS and elevates or escalates issues when appropriate, and/or according to established procedures
• Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Branch, Store or office); Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately
• Represents NCR in a manner that reflects positively on the image and reputation of the company
• Responsible for all NCR assets that will be used in the delivery of customer services (i.e. drawing & manuals, tools, software, vehicles, documentation, and intellectual property), or as assigned by management
• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
• Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
• May require prolonged and extensive travel; May require bending/squatting, walking/standing /sitting for prolonged periods; Exposure to enclosed spaces, dust, drafts, and damp areas

Basic Qualifications

• Fluent in Dutch and advanced in English language
• High School Diploma or equivalent
• 0-1 years of related experience

Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.

How to apply

In order to process applications candidates are required to apply online via our NCR Careers website http://www.ncr.com/about-ncr/careers. Look for our worldwide career opportunities and search for the Service Coordinator II, (ID: 631808). The application process takes approx. 15 Minutes.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list.  Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility.   NCR is not responsible for any fees or charges associated with unsolicited resumes.