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Konkurs je istekao.

Service Desk Agent (Romanian or Czech Language)

ICL Services and Solutions d.o.o.



ugovor puno radno vreme dostupno studentima dostupno osobama sa invaliditetom online intervju za posao

ICL Services is one of the leading outsourcing companies according to the International Association of Outsourcing Professionals’ annual rating (IAOP) and core partner of Fujitsu. Today, the company works with more than 80 major clients from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.

What we offer:

-A full-time employment contracts
-An opportunity to work on challenging projects with some of the world's largest companies
-Compensation package (quarterly bonuses for outstanding performance, private health insurance, team-buildings, professional education and certification, bonuses for outstanding performance)
-Opportunities for advancement within the company:

     50% of employees’ got salary raise
     30% of employees’ had a career growth

-Opportunity to participate in various corporative programs (MVP - mentoring program)
-Opportunity to be a part of socially responsible business (various activities to support our employees and community generally).                                          -Modern and comfortable office in New Belgrade
-A highly professional, but very friendly team you will enjoy being a part of
-Overtime working hours are recorded and compensated

Human corporative culture:

 -80-85% of our employees appreciate human corporate culture in ICL Services
 -85-90% f employees says that they work with great people
 -Professional educaton and certification – ICL genuinely values its employees and works continually on knowledge improvement across the business spectrum

Your role would include: 

-To be a single point of contact for users using phone, e-mail and other communication channels
-Manage incidents, problems and requests
-Solve basic technical problems (bsic networking issues, accouts, aceeses, etc.), escalate to 2nd line complicated ones
-Coordinate problems solving if other specialists are involved
-Provide reports, checks and other regular tasks
-Work with technical documentation


Fluent Romanian or Czech: to support Romanian or Czech speaking users
Good level of English (Upper-Intermediate) - English is our main working language
Advanced PC user
Basic IT skills (basic networking, operating system, Microsoft products)
Technical educations - desirable
Work experience with any of ITSM and monitoring systems – will be a plus
Responsible and reliable
Team work skills
Strong soft skills, willingness to support users, solve their problems
Technical documentation writing experience – is a plus

We are looking forward to receiving your resume. Our selection process consists of an introductory interview with the team in Belgrade, and a technical interview with our IT experts in Kazan. We endeavor to make our selection process as quick and as transparent as possible – don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.

Konkurs je istekao.

ICL Services and solutions d.o.o.

ICL Services posluje na međunarodnom tržištu od 2006. godine. Jedna je od najvećih i najstarijih ruskih IT kompanija koja je trenutno u top 100 svetskih kompanija koje u oblasti outsourcing-a i ključni partner Fujitsu kompanije.Danas kompanija “ICL Services” broji više od 1.000 zaposlenih koji uspešno sarađuju sa preko 80 krupnih klijenata iz 30 država sveta (Eurobank, Auchan, Kelly Services, British Petroleum, Australia Airline, Itella, Leroy Merlin), i pružaju…

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