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Service Desk and Support Manager

Comtrade System Integration

Beograd, Savski nasip 7

28.10.2021.

ugovor puno radno vreme

 Responsibilities:

  • Managing and supporting a team of help desk technicians.
  • Mentoring the team, providing training, and conducting performance evaluations.
  • Monitoring team performance and developing feedback reports for management.
  • Communicating with clients and providing in-person and phone support, if required.
  • Troubleshooting and resolving technical issues.
  • Managing escalations and ensuring any issues are resolved in a timely manner.
  • Making recommendations to improve operational efficiency.

Requirements:

  • At least four years of experience as a Help Desk Manager or in a technical support role.
  • Strong technical background.
  • Formal certification in ITIL, ITSM, ISO 27000 will be considered an advantage.
  • Excellent analytical and troubleshooting skills.
  • Ability to work under pressure.
  • Excellent leadership and people management skills.
  • Strong customer service skills.

Our offer:

  • A chance to work with an outstanding team of people;
  • Competitive salary;
  • A chance to influence a strategy of a recognized and innovative service provider in Adriatic region;
  • Great environment for personal and professional development;
  • Opportunities for additional professional training and certification;
  • Encouragement of innovation and questioning the status quo, sharing ideas and knowledge;
  • Parking;
  • Private health insurance;
  • Gym.
    VRH  IT POSLODAVAC 2021 - top 10

    Comtrade

    Comtrade System Integration is focused on helping businesses enhance performance and efficiency through our innovative system integration services. The company was founded in 2001 and employs more than 300 IT professionals with top industry certifications. Through our partnerships with global technology leaders, including Microsoft, IBM and EMC we offer premium IT products, professional services and expertise in design, development and integration of systems and applications. Over the years, our…

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