NETSET GLOBAL SOLUTIONS
Belgrade
full-time jobService Manager
NetSeT Global Solutions is a leader in electronic identification, eGovernment and systems for secure communication. We are part of the international Veridos group which employs 11,000 people worldwide. Our products have been created by our team of of 100+ people based in Belgrade, and we are currently present in the markets of 15+ countries.
WHAT WE EXPECT FROM YOU
- Degree in computer science, business informatics, or comparable qualification
- At least 5 years of experience in Service Management or Project Management, preferably international role
- Strong customer service orientation
- High level of personal responsibility
- Independent and solution-oriented way of working
- ITIL Service Management certification is an advantage
- Project management certification (GPM, IGMA, PMI) is an advantage
- Business English, other languages would be an advantage
- Willingness to travel worldwide (20-30%)
YOUR RESPONSIBILITIES
- Responsible for the Service Management lifecycle
- Develops Service Strategy with sales and proposal
- Develops existing and new customers into new business
- Creates service-related work packages for new proposals
- Creates SLAs, OLAs, and Underpinning contracts
- Set up Service Level Management tooling accordingly
- Service transition procedures after implementation
- Effective incident management implementation
- Management of the support team
- Escalation in critical cases and SLAs breaching
- Service monitoring and reporting
- Planning and organizing preventive maintenance
- Change Management filtering from incident management and handling accordingly
- Proactive Problem Management on recurring malfunctions
- Inventory management i.e., spare parts and consumables
- Budget Management
MORE INFO ABOUT US
A member of the Veridos Group based in Munich and Berlin
Product development throughout the entire product lifecycle
Our systems manage millions of citizen records on a daily level
High-quality projects and international environment
The Belgrade office has 70+ engineers
PERKS AND BENEFITS
Learning through a training program and from fellow experts
Free meals and fruit
Private health insurance and regular medical check-ups
Sport and activity sessions
Available parking space near the company
Two team building activities per year
NetSeT Global Solutions doo
NetSeT Global Solutions je IT kompanija čiji je fokus razvoj specijalizovanih informacionih sistema sa integrisanim mehanizmima zaštite informacija visokog nivoa. Sa referencama u više od 15 zemalja na 4 kontinenta i preko 20 sistema instaliranih u regionu, NetSeT predstavlja regionalnog lidera u oblasti razvoja informacionih sistema za elektronsku identifikaciju, velikih nacionalnih registara, aplikacija na smart karticama i kriptografskih rešenja.
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